Contributor
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1 Message
Problem Connecting WD My cloud Hard drive to the U-Verse router
I have recently been upgrated to the U-Verse service from ATT and im having a problem Connecting WD My cloud Hard drive to the U-Verse router through ethernet cable.My last resort was to connect a Linksys E4200 straight into the MyCloud after disconnecting from the U-Verse router it linked with green lights on both ports. I was able to access the hard drive through the linksys router that has no internet and the data is there. I need to connect the hard drive the the u-verse router can you guys please help me to do so?
ATTU-verseCare
Community Support
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6.7K Messages
8 years ago
Hi @wheeler777,
Are you able to statically assign the IP in your MyCloud to see if it will connect that way?
-ATTU-verseCare
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wheeler777
Tutor
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6 Messages
8 years ago
Not an option. Problem is with previous modem from ATT there were no issues. Just plug and play. New and improved modem will not connect. When plug into modem it will not even show in device list while logged into modem.
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mcferguson76
Contributor
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1 Message
8 years ago
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wheeler777
Tutor
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6 Messages
8 years ago
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jegr81
Tutor
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4 Messages
8 years ago
HI guys, any solution. I have the same problem than @wheeler777. the port in the ATT router in blinking orange.
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jegr81
Tutor
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4 Messages
8 years ago
did you got the solution?
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Russell6976
Contributor
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3 Messages
8 years ago
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wheeler777
Tutor
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6 Messages
8 years ago
issue. It will work if you put a hub between the two. I had one laying
around.
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jegr81
Tutor
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4 Messages
8 years ago
@wheeler777 and @Russell6976I haved added the NETGEAR - 5-Port Gigabit Ethernet Switch and now I can see my cloud but only in my wifi. Did you do something aditional in the PACE?
I was triying to configure under applications, pinholes and DMZ the port 443 to use for mycloud but is alredy on use for my other tv modem.
any suggestion?
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jegr81
Tutor
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4 Messages
8 years ago
ok, I just restart mycloud and it work. now i can see mycloud over LTE.
so basically the NETGEAR - 5-Port Gigabit Ethernet Switch solution work.
thanks everybody.
BTW AT&T have bad bad bad service.
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