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zyphon7's profile



1 Message

Tuesday, May 28th, 2019 9:17 PM

Non-Returned Gateway Bill Problem

On my current scheduled bill it is including a $150 for a non returned gateway, but I have only ever had 1 gateway.   I moved locations at some point this year and requested a transfer by calling AT&T.  I was told to bring my old gateway and that I would be sent a box of cords and the guy who was setting it up at 2pm on saturday would do the setup.  No one ever showed up but I was able to set it up myself using the old gateway.  Bottom line, I have NEVER had another gateway at any point.  I called AT&T and after getting transferred a couple times I was told the billing people would be "looking into it" and to have a good day.  I have no confidence in that whatsoever and I would like to know how to get this resolved or I will be dropping service indefinitely.


Community Support


215.3K Messages

4 years ago

Hello there @zyphon7,


Thanks for reaching the Forums team, we're here to help with your billing concern.


We'll need to take a closer look into your account for this. I've sent you a private message requesting your account details. Please check your inbox by clicking the envelope at the top right. Locate the PM and reply to my message with your specific account details.


I look forward to your response and the opportunity to help you!



Denise, AT&T Community Specialist

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