Contributor
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2 Messages
Keeping Internet but cancelling Uverse tv need to know what gear to return
Hello,
I had to cancel my Uverse tv service, but am keeping the internet service. I got the email confirming my service change, but did not receive the email containing a list of the equipment i need to return, as the representative helping me suggested I would. I want to make sure I'm not charged for keeping any equipment, but also don't want to send something that will affect my continuing internet service.
Thanks!
Accepted Solution
Official Solution
skeeterintexas
ACE - Expert
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27.9K Messages
5 years ago
If you only have internet, the ONLY thing to keep is the Gateway (aka modem). Everything else, DVR, STBs, WAP, remotes, wires should be returned.
Take it all to the UPS/FedEx store (along with your account number) and if there's anything they DON'T want, they'll give it back to you. Keep your receipt.
Edit to provide this LINK
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DeoManus
Contributor
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2 Messages
5 years ago
Awesome, thank you so much, wasn't sure if the WAP was related to internet or not because of the Ethernet hookup, but guess not - this answers my question, thanks again!
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