Tutor
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4 Messages
Internet disconnecting randomly
Hello, I have posted here before about this problem and have had a tech come out that said they fixed to problem. While they did fix my internet speed being sporadic, my internet randomly disconnecting is still happening. Most of the time when my internet disconnects I got his error: Gateway Authentication Failure. Please contact your Service Provider. Also the error messages: Broadband service is not available (Message ID: NAD-3303) and Broadband service is not available (Message ID: NAD-2302) come up occasionally.
ATTHelp
Community Support
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232K Messages
5 years ago
Hello @Hayesdh
We'll be sending you a Private Message to gather more details and start working toward a resolution. Be sure to check your Inbox for the message.
Aminah, AT&T Community Specialist
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verap1new
Tutor
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17 Messages
5 years ago
I get NAD-3303 message "Broadband Service is not available" See photo. Support seems clueless- ATT had a local network outage a couple days ago in Cary NC (27511), which lasted all day. Now (July 15, 4:30pm-8:44pm) I get intermittant outages about every 30 mins with the following message. Please fix the ATT network so that it stops failing like this.
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Jthep
New Member
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1 Message
4 years ago
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