AT&T Community Forums

Internet disconnecting and frequently is slow

For the past few months our internet has been frequently dropping connections across devices. Pages sometimes do not load at all and connection is almost always slower than it should be. I have tried restarting my router, unplugging it, and even factory resetting it. But connection problems persist. It is becoming unusably slow and unreliable to the point where on our phones it is better to stay on mobile data than to use our WiFi network.

Responses

ATTHelp

Community Support

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231.5K Messages

4 years ago

Let’s work on getting your internet back up to speed, @smujta6

Restarting the router and restoring defaults is an excellent first step as it can resolve a lot of connectivity issues. However, there are many things that can cause your internet to slow down or even cause your WiFi to lose connection:

Check your router’s environment: plug it directly into an outlet and make sure it is at least 3-4 ft from any other electronics.
Check the number of devices connected through our Smart Home Manager: even if the device is not actively in use, it is still taking up a portion of your internet.

We also offer an Internet Troubleshooting page that houses many solution articles to common things that can cause your internet to slow down.

After checking over everything, if you still experience slow internet or WiFi drops, we would recommend using our Troubleshoot and Resolve Tool. When logged in to your account, it will walk you through personalized troubleshooting based on account specifics and will even assist in scheduling a technician if you need one.

Let us know if you have any other questions,

Meaghan, AT&T Community Specialist

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