New Member
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3 Messages
Fixed Wireless High Packet Loss
We've had AT&T's Fixed Wireless internet service for about 7 months now and haven't had any issues up until this week. But our internet packet loss has been stuck between 40-55% for about 4 days now. Speed tests show our download speed to be ~60 Mbps and upload ~10 Mbps, but the packet loss makes the internet almost unusable. I've tried AT&T's troubleshooting tool several times, checked all of the wires & outdoor antenna, restarted the whole system, and tested devices that are connected directly into the router with no luck. Any suggestions?
tbarcellona
Tutor
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38 Messages
4 years ago
Has AT&T responded to anyone about getting their network engineering teams to review?
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eonblue54
New Member
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11 Messages
4 years ago
Just wanted to chime in on this. My experience matches pretty much everyone elses here to a T. Had Fixed Wireless for about 6 months and it was so much better than I had anticipated. Very soli., Around December my wife and I both noticed that at night the internet was becoming unusable. I work from home so I started monitoring speedtests throughout the day and noticed that around 3-3:30 every day the performance just dove off of a cliff. During "bad" times 80% of speed tests (Google built in) return less than a Mb and then the odd one will get 20-25. During normal operation prior to "the change" I was getting 40-60 down regularly.
So, after monitoring for a while I called and got a tech out today. It went as expected. He called to have the tower check, etc. The guy on the phone said they saw the request "jump towers", the tech went out and altered the antenna, came in and said the speed test was acting weird showing 5Mb a few times but now its showing 40. I told him thats kinda what ive been seeing during the day. Generally pretty solid but random 5Mb. At night, constant .5 down and basically unusable.
I had always expected that given the 3:30 timing it was congestion on the tower, but I dont think thats all it is because this area absolutely did NOT see a large influx of Fixed users at the same time.
Now for the interesting part. The tech called a few of his peers who have the most experience, one of whom he described as one of the more experienced installers in the state. He said the issue is widespread and told the tech he isnt gonna be able to fix it. He also said he was told that it coincides with work ATT has been doing on the towers to "upgrade to next gen" hardware they intend to roll out. Something that uses a new network of towers. Maybe this?
"AT&T is also starting to use unlicensed Citizens Broadband Radio Service (CBRS) 3.5 GHz spectrum for fixed wireless within the government’s Connect America Fund Phase 11 (CAF-II) program. "
https://www.fiercewireless.com/operators/at-t-expects-2020-start-major-5g-handset-upgrade-cycle-exec-says
He said the target date for the client rollout is Q1 2020 which also coincides with a deadline ATT is coming up on regarding federal contract. He also mentioned that around Christmas he was offered training on installing these "next gen" systems which require some sort of Certification instead of the 8 hr train course that was required for what they're doing now.
Now, I work at a massive company and I know how a lot of stuff like this start through water cooler talk, so I fully acknowledge that ALL of this could be [EDITED].
The one thing I do know is this is obviously not isolated and ATT has got to be fully aware of it and they need to get it fixed. I insisted, even though he couldnt fix it, that he log a problem ticket that indicates there are problems that he was unable to address.
(edited)
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tbarcellona
Tutor
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38 Messages
4 years ago
Even in the AM, getting about 20% packet loss starting at 107.77.162.116
Source: whois.arin.netIP Address: 107.77.162.116 Name: ATT-MOBILITY-LLCHandle: NET-107-64-0-0-1Registration Date: 2/4/11Range: 107.64.0.0-107.127.255.255Org: AT&T Mobility LLCOrg Handle: ATTMO-3Address: 16631 NE 72nd Way
ATTN: IP Management
City: RedmondState/Province: WAPostal Code: 98052Country: United State
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Meeps
New Member
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15 Messages
4 years ago
#1
- RTT [ms]: 3.6
- Probe Send Time: 09:13:57
- IP Address: 192.168.1.254
- Hostname: homeportal
- TTL: 64
#2
- RTT [ms]: 5.4
- Probe Send Time: 09:13:57
- IP Address: (edit)
- TTL: 63
#3
- RTT [ms]: 1291.7
- Probe Send Time: 09:13:57
- IP Address: 172.20.0.10
- TTL: 61
#4
- RTT [ms]: 1725.4.
- Probe Send Time: 09:14:04
- IP Address: 172.20.0.194
- TTL: 252
#5
- Probe Send Time: 09:14:08
#6
- Probe Send Time: 09:14:22
#7
- RTT [ms]: 1504.5
- Probe Send Time: 09:14:35
- IP Address: 107.77.162.116
- Hostname: mobile-107-77-162-116.mobile.att.net
- TTL: 248
- Country Name: United States
- Country Code: US
#8
- RTT [ms]: 150.4
- Probe Send Time: 09:14:41
- IP Address: 12.249.2.9
- TTL: 247
- AS Number: AS7018
- AS Name: AT&T Services, Inc.
- Country Name: United States
- Country Code: US
- Time Zone: America/New_York
- Region: FL
- City: Rockledge
#9
- RTT [ms]: 112.5
- Probe Send Time: 09:14:46
- IP Address: 12.83.188.242
- TTL: 243
- AS Number: AS7018
- AS Name: AT&T Services, Inc.
#10
- RTT [ms]: 116.4
- Probe Send Time: 09:14:47
- IP Address: 12.122.2.225
- Hostname: cgcil21crs.ip.att.net
- TTL: 244
- AS Number: AS7018
- AS Name: AT&T Services, Inc.
#11
- RTT [ms]: 116.0
- Probe Send Time: 09:14:47
- IP Address: 12.122.99.93
- Hostname: gar26.cgcil.ip.att.net
- TTL: 245
- AS Number: AS7018
- AS Name: AT&T Services, Inc.
- Country Name: United States
- Country Code: US
#12
- RTT [ms]: 115.7
- Probe Send Time: 09:14:48
- IP Address: 12.247.108.6
- TTL: 50
- AS Number: AS7018
- AS Name: AT&T Services, Inc.
- Country Name: United States
- Country Code: US
- Time Zone: America/Chicago
- Region: IL
- City: Northbrook
- Latitude: 42.12
- Longitude: -87.84
#13
- Probe Send Time: 09:14:48
#14
- RTT [ms]: 832.3
- Probe Send Time: 09:15:02
- IP Address: 108.170.233.86
- TTL: 51
- AS Number: AS15169
- AS Name: Google LLC
- Country Name: United States
- Country Code: US
#15
- RTT [ms]: 112.6
- Probe Send Time: 09:15:07
- IP Address: 216.239.41.163
- TTL: 242
- AS Number: AS15169
- AS Name: Google LLC
- Country Name: United States
- Country Code: US
- Time Zone: America/Los_Angeles
- Region: CA
- City: Sunnyvale
- Latitude: 37.39
- Longitude: -122.02
#16
- RTT [ms]: 107.4
- Probe Send Time: 09:15:08
- IP Address: 216.239.40.189
- TTL: 242
- AS Number: AS15169
- AS Name: Google LLC
- Country Name: United States
- Country Code: US
- Time Zone: America/Los_Angeles
- Region: CA
- City: Sunnyvale
- Latitude: 37.39
- Longitude: -122.02
#17
- RTT [ms]: 114.8
- Probe Send Time: 09:15:08
- IP Address: 172.217.1.36
- Hostname: ord37s07-in-f36.1e100.net
- TTL: 49
- AS Number: AS15169
- AS Name: Google LLC
- Country Name: United States
- Country Code: US
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Meeps
New Member
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15 Messages
4 years ago
(Edited per community guidelines) to see if Mod or CSR or somebody will notice this and do something about it.
(edited)
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reddirtranch
New Member
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20 Messages
4 years ago
@ATTHelp hey, wanna chime in here ?
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Meeps
New Member
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15 Messages
4 years ago
I am wondering if they are throttling folks now that have gone over the limit - and that is what we are seeing.
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KP45697
New Member
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41 Messages
4 years ago
Just wondering if anyone has had any resolution from ATT on this issue yet?
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Erin30
New Member
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2 Messages
4 years ago
Im having this same issue!!!! Internet all of a sudden (Edited per community guidelines) starting about 2 weeks ago. Was working great. Now im constantly kicked off of online games..Webpages sit and spin. When I go into my router settings by entering my routers ip address in the web bar up top...Next to "connection to AT&T" theres only two red bars...What do you guys have?
(edited)
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tbarcellona
Tutor
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38 Messages
4 years ago
It appears all of our previous posts have been edited out!
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