New Member
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3 Messages
Fixed Wireless High Packet Loss
We've had AT&T's Fixed Wireless internet service for about 7 months now and haven't had any issues up until this week. But our internet packet loss has been stuck between 40-55% for about 4 days now. Speed tests show our download speed to be ~60 Mbps and upload ~10 Mbps, but the packet loss makes the internet almost unusable. I've tried AT&T's troubleshooting tool several times, checked all of the wires & outdoor antenna, restarted the whole system, and tested devices that are connected directly into the router with no luck. Any suggestions?
Accepted Solution
Official Solution
ATTCommunityTeam
Moderator
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1.3K Messages
4 years ago
All,
We understand some of our Fixed Wireless customers may have experienced intermittent service interruptions, delays or buffering. As of April 14th, we have resolved this issue in all areas and for all customers.
We understand our customers’ frustration and appreciate their patience as we worked through these issues.
Thanks,
The AT&T Community
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malleable_malus
New Member
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143 Messages
4 years ago
You are not alone. I've had Fixed Wireless for about 15 months and it was great up until mid December. I contacted AT&T and they sent out a tech. The only thing the tech did was show me results from AT&T's speed test as if that was useful at all. I'm sorry but I will never believe a speed test that AT&T conducts because there's a conflict of interest in showing us honest test results. The tech was just doing his job so I don't blame him at all.
Tech told me that Fixed Wireless has been in high demand and is overly congested which is the only thing that makes sense. AT&T oversold the service and the shared bandwidth is oversaturated. I'm conflicted about this because while this leads service to often be abysmal for paying customers, more people are able to have an internet service that is preferable to satellite. The problem is that I and many others have no choice but Fixed Wireless or Satellite so AT&T has us over a barrel.
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tbarcellona
Tutor
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38 Messages
4 years ago
I have had numerous tickets opened. If you do a WinMTR or PingPlotter you will see major packet loss and buffer bloat issues on the AT&T network. I have been unable to get anyone to assist or address it outside of a few wasted dispatches to my house.
Constant disconnects on WoW during peak hours. I am going to look for another service soon.
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unleadedgass
New Member
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217 Messages
4 years ago
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Perkins.j.88
Tutor
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8 Messages
4 years ago
I firmly believe the problem is not a real problem. What I mean is, this problem was created by AT&T forcing software changes that do not show up in the logs for the 5268ac modem. If you disconnect the ethernet that runs from the antenna to your modem, then run a factory reset, you will be able to access DMZ and pinholes settings up until you establish a connection with at&t servers, at which point they force push a software update that was created solely to limit the access end users have to router settings, they deny this, but I know for a fact the advanced options are removed only after I allow a connection to at&t by plugging the Ethernet back in. They deny that at&t has anything to do with the removal of the options, they truly believe we are incompetent. I have also heard that we sit behind an upstream router located who knows where, but because of this we are assigned a private IP address as opposed to the public IP address you would get with a hardwired uverse gateway.
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KP45697
New Member
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41 Messages
4 years ago
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DannyMc95
New Member
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29 Messages
4 years ago
So about 10 am to 10 pm, It's a no internet for anybody. Middle of the night, works just fine. I was just talking to malleable_malus about it, this is ridiculous. And what's worse is they just ignore everyone, no mentions of working on it. Not even [EDITED], we got your money hahahahahahahah" I wish it was a simple just pack up and move a wee bit closer. I could've had spectrum but they were juuuuust out of reach.
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malleable_malus
New Member
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143 Messages
4 years ago
I just got an e-mail saying a change was made to my gateway. I'm wondering what this is about.
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KP45697
New Member
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41 Messages
4 years ago
I'm just glad at this point that there are enough people having the same problem that this can't be isolated. I spoke to a CSR last night and I was able to get him to break the script and tell me what was going on. He said that they have been flooded with calls from people having the same packet loss issues. He was going to get another ticket ordered to look at the tower even though I doubt anything changes from it. But he gave me a case ID and instructed me to keep calling in and giving them the same story until it gets fixed. Glad to know they are aware, unfortunately it doesn't seem like they are doing much.
Any information that I can share from my router logs that someone would want for a comparison, I will gladly do so. My knowledge is pretty basic but I can follow instructions on how to get it.
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Katizimi
New Member
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1 Message
4 years ago
I've had ATT Fixed wireless since Feb of 2019. It has always worked amazing I'm not even a mile away from the tower. Getting and still getting 60 download and 23 upload... Since the 7th of Jan 2020. I've haven't been able to play my online game league of legends. I have higher ping along with ping spikes which I found out later that I'm just losing a LOT of packets. Since, the 7th I've been calling them every since. Had them look at the tower nearest to me. I had 3 techs already came out. I feel bad for them because they can't do anything about it. I went ahead and had them replace my antenna and modem. That didn't solve it either. I called in after the last tech left yesterday the 20th... I told them it still isn't fixed and saying it is packet loss. The lady told me she will submit it and look into it in a broader area where I live to search for the problem. Said to give her a week so after a week if they don't call me back(I made it very clear I wanted to get notified). I will then be calling back and I will keep calling every day until this gets straighten out.
About the IP changes I don't know if my IP changed during an online game of League of Legends. Well, my normal ping is flat 60 ping. But, since all this stuff has went down I've had about a ping of 78... Well I just played a game with some friends when my ping is jittering around 74- 90 yea I don't mind it until I disconnected and reconnected then my ping was extremely unstable. Here's the catcher... few minutes later in the game I DISCONNECTED again... wait a few seconds I reconnected... Back to the 74 to 90 ish ping. How is it that me disconnecting and reconnecting changes my ping?(Did it 3-4 times during the game) I'm wired into the modem.
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