AT&T Community Forums

Fast download, but extremely slow browsing

I have confirmed that my download and upload speeds are great, but browsing the web is horribly slow. Found several other posts of the same issue and it appears there are issues with these modems. Please fix this. I pay a lot of money each month for 1gb and am very frustrated that I can’t even check my email.

Responses

ATTHelp

Community Support

•

232K Messages

4 years ago

No worries, @bobspitz.

Every connected device in your home uses some of your Internet speed.

Activities that affect your Internet speed:

Having many devices connected to your home Internet at the same time.
Doing multiple things that use a lot of Internet speed at the same time, like streaming, gaming, video-conferencing, and downloading large files. See if it's time for a new plan.
Connecting to Wi-Fi. Using a wired connection tends to be faster.

The following are tips to help you optimize your internet speeds.

Restart your gateway now and then.
Place your Wi-Fi gateway in a central location in your home or office. Keeping it upright and off the floor improves coverage.
Add a Wi-Fi extender to improve coverage and signal strength if needed.

Download the Smart Home Manager to a diagnostic test and receive a personalized solution. Let us know if this information is helpful to you. We are always here and happy to help.

Ariel, AT&T Community Specialist

0

bobspitz

Fast download, but extremely slow browsing

ATTHelp

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