Default Device Access Code is not accepted

 I didn't know to hold the red button for 10 seconds to do a factory reset but that's what I'm doing right now I appreciate very much that you give me the information I will send a post if it works or not and I appreciate the help

The router's default  access code is incorrect. if I push the red button for 10 seconds will I have to reset or type in all my logins for all my devices to use the wifi? TV, computer, phones, etc?

Hi, ronfilmr! Let's get you the information that you need to get this accomplished. 

We understand that you are trying to get access to the router correct? By your statement, it looks like you are trying to do a factory reset to make the router default back to its original settings. 

The only time you would need to reset the W-Fi is, if there are customized settings in the router, such as a changed Wi-Fi username and password. If you perform a factory reset, then any customized setting will be deleted and it would revert back before you got it. 

Let us provide you with instructions to help you with this Factory Reset properly. Using the aforementioned link, it will take you to a great forums article that will help you to factory reset your equipment safely and effectively. 

After that factory reset, you can go back and restore any customized settings that you have done on your own.

If there is anything else that you need, please reach back out to us again. 

Thank you for using the AT&T Community Forums.

Matthew, AT&T Community Specialist

@ronfilmr   If the reset doesn't help, take a picture of the label that has the Access Code.

Then zoom in and look carefully at the characters.  One issue we've seen repeatedly is that people think there's a "V" in the code and it turns out that it's really two slashes close together "\/". Or it could be that other characters are being misinterpreted and getting a closer look helps there too.

Okay, glad to have found this post, I  have been going crazy trying to enter the default access code and getting an error.  The code had \/ (slashes) which I was reading as capital v.  GRR, someone should have thought to parse the random generator's output.  Thanks again for the help!