BGW320-500 Ethernet Stops

The Ethernet ports on (at least some) BGW320's seem to be very temperamental.  Some firmware revisions seem to have improved the situation, but it is not fixed even in the latest versions.  Switching cables (sometimes from tested-good-for-gigabit cables) has also corrected issues for some.

I'm not sure if it's all in the software, or in the hardware, or isolated to one or the other manufacturing variant (the -500 indicates one manufacturer, -505 the other; they should be functionally equivalent).

That is unfortunate. Sometimes it work and sometimes it doesnt is not a good thing. I have tried different wires multiple times. I wonder if I can request a different gateway.

Thank You for reaching out to us on Community Forum. We're here to help @TexasVader. Let's get this fixed.

We'd recommend that you go through How to set up Your BGW320, which will guide you through setting up your gateway.

Let us know if this helps.

AshR, AT&T Community Forum Specialist

That link does not work. The unit is new with factory settings. I have had it for a few weeks and it works and then doesnt work. 

Thank you for writing back to us. We're here to guide you @TexasVader.

1. Have you tried checking the speeds to the gateway with the ⁠S⁠mart Home Manager? When connected to Ethernet cable.

2. Try Wi-Fi Gateway Software Updates - Internet Customer Support (att.com)

    This will help explain more on how updates work in ways to make sure that your getting the proper updates. 

3. Try the link with different browser like Firefox and Edge How to set up Your BGW320,

Let us know how it goes.

AshR, AT&T Community Forum Specialist

My problem is when I connect with Ethernet there is no connection. I tried four different laptops, brand new high quality cables, etc. 

If you have a standalone ONT, ask for a BGW210.  

Hello @TexasVasder, we understand the gravity of your situation. Let's get you the help you need.

To get you the best resolution we need to have some account specific information for that we'd like to move this conversation over a DM. Please look out for a chat notification towards the top right corner of your page next to the bell icon.

Looking forward to connecting with you.

Fiona Q- AT&T Community Specilaist

I worked with AT&T and got a new gateway shipped. My issue was still occuring so I tried a few different things. 

All connections are ethernet. 

• BGW320-500 --> Laptop
  • Seems to work, I need to give it more time to see if it times out.
• BGW320-500 --> TPLink SG1008D --> Printer/NAS
  • Works, this one only goes to two printers and my synology NAS
• BGW320-500 --> TPLink SG1005D --> Laptop
  • Laptop will work for about 5 minute and then it will say "network cable unplugged"
• BGW320-500 --> TPLink TEG-S80G --> Laptop
  • Laptop will work for about 5 minute and then it will say "network cable unplugged"

For giggles I tried hooking the laptop up to the one switch that seems to work. 

• BGW320-500 --> TPLink SG1008D --> Printer/NAS/Laptop
  • Appears to work, this one only goes to two printers and my synology NAS

The question I have is why would this one switch work but others do not? Is there a setup item in the gateway specific to switches? I have used switches for a long time and do not recall.