Tutor
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3 Messages
AT&T U-Verse - PS4 Connection Speed REALLY SLOW
I Currently have Uverse and when I downloaded the update via usb from another internet provider it works fine. When I download the update from my place it said it would take 4 hours. I also tried to download the same file on my computer and same thing. I can download everything else on the internet just fine. On my PS4 even Netflix does not dl properly. I talked to a agent at Sony and he said it's related to the service (U-Verse) I wanted to get your thoughts about it and see what else I can do? Was thinking of doing port forwarding to see if that would resolve the issue. Does the 2-Wire modem need a special setting with a PSN network? If this does not get resolved soon I'm moving back to Comcast and bringing my friends with me. Please help!!!!
This also applies when I download a game update on the PS4 the file is 323MB and said it would take 12 hours???????????
Thanks
Steve
ahintz
Mentor
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39 Messages
10 years ago
Glad to hear changing the DNS helped folks out. Hope you're enjoying your PS4s as much as I am!
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briandestefano
Voyager
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5 Messages
10 years ago
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oldmoses
Teacher
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11 Messages
10 years ago
I have really long pings, and terrible download/upload speeds. When I do a tracert my first leg, the Uverse hop is fine, 1ms or less. The rest of the route is terrible:
1ms to 192.168.1.254 - dsldevice.att.net
1007ms to 104.49.220..3 - lightspeed.frokca.net - this is their router, probably local
next hop timed out
952 ms to 12.83.77.141
618ms to 12.122.136.181
next hop timed out, another route attempted
672ms to 216.239.49.168
934ms to 209.85.246.253
946ms to 72.14.232.63
450ms to 72.14.233.200 - these are probbaly in the same building
808ms to 216.239.48.165
next hop timed out, another route attempted
889ms to 8.8.8.8
a ping is 900ms, a ping from another site, by another route, 11 hops is 23ms.
My conclusion is that Uverse, which I thought was my problem is working fine, it's ATTs routing and infrastructure that's the problem. Correct me if I'm wrong.
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Mist_Man_33
Contributor
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1 Message
6 years ago
I believe you hit the nail on the head!!! AT&T's service is absolute dog crap!
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JefferMC
ACE - Expert
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35.3K Messages
6 years ago
Some people get poor service. Some get excellent service. I believe, judging by the limited information, that the customer on post #14 was experiencing upstream flooding.
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