ATT Homebase Internet ZTE MF279

Let's look into that for you, @TJ911s!

Try resolving your internet connectivity experience by following these troubleshooting steps on page 31.

We hope this information is useful!

Lar, AT&T Community Specialist

My setting are the same as the manual. My device loses a connection when viewing live broadcast. It's happening 4-5 times a day. I've tried Firefox, Chrome and Safari with the same results.

TJ911s

I've attached a screen shot of my device settings.

I'm connected to a Mac running the latest OS.

We live in an RV so the max distance is 15-20 feet.

Thank you @TJ911s

Your software is out of date and needs to be updated to improve your watch experience.

During the installation process, the LED indicator Antenna icon and Signal bar on the device will be blue and flashing.

1. Connect MF279 to PC by Wi-Fi or Ethernet cable.
2. Go to att.wirelessinternet/ and log in.
3. Select AT&T Software Update in the lower left corner of the screen.
4. The current software version displays; select check for updates.
5. Status Message: ..Please wait while the AT&T software update is downloaded. The download process may take several minutes. 
6. After downloading completes; select Install Now.
7. Status Message: ..Please do not turn off device. The AT&T Software update will take several minutes and will not change or delete any of your Wireless Internet device settings. All services (including emergency calls) will be suspended during the installation. 
8. The device restarts after installation is complete. 
9. Notification: You're logged out of your account. Please login again.
10. Update complete displays after logging in.

We strongly recommend updating your device software on the four connected devices we see on the screenshot as well.

Please post back with your success.

Kenneth, AT&T Community Specialist 

I agree the software is out of date but when I select check for updates under setting it either says my software is up to date or an icon just spins continuously checking for update. Can you send me a link to where the update is located? I've also tried resetting the device but it never does.

@TJ911s, thanks for the post back.

We are sending a private message (PM) to take a closer look. Locate the PM from ATTCares, by clicking the Forums Inbox, and reply to the message.

We look forward to the opportunity to help you!

Kenneth, AT&T Community Specialist

Me too say the same, device is updated but is version MF279V1.7

Can I get the resolution to this as well? My unit says v1.7 is "software version is up to date"

My unit was still under warranty so I was able to get it replaced. The new unit already had the updates software installed. Also when I hit the reset button is completely reset it back to the factory defaults, unlike my original device. My new device is working perfectly....so far.