New Member
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5 ghz radio won’t start
My WiFi is only on 2.4ghz and the 5 ghz radio won’t start. It jus times out. I call att and I get sent back to the app. Frustrating. Need help from att and not getting it. Ideas.
im getting close to looking elsewhere.
ATTHelp
Community Support
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231.5K Messages
4 years ago
We will do our best to help so you don't start looking elsewhere @wadc .
If you truly need to have the bands separated the steps would be:
If this does not give you the resolution you are looking for I would recommend checking our Troubleshoot & Resolve page for intermittent Wifi issue.
We hope these steps give you the permanent resolution you are looking for @wadc.
Bryan, AT&T Community Support specialist
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