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Tutor

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11 Messages

Thu, Jun 6, 2013 8:54 PM

Will existing email be saved when the new ATT-Yahoo webmail is implemented?

Will existing email be saved when the new ATT-Yahoo webmail is implemented? Specifically, will email in the Inbox and Sent Mail that have not been previously moved to folders be saved? If yes, is there a number, size, and/or date limitation?

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ATTDelia

Employee

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581 Messages

7 years ago

Hey there jflower_child!  The new design is basically a change in the look and feel.  You will still have access to your current messages.

 

Take a look at About our new webmail design where we have answers to many of the questions that folks are having regarding this change.

 

If you are interested we also have a great video here: The new AT&T Yahoo! webmail that provides an awesome overall navigation tour.  The article also provides additional details as to what has changed!

 

I hope you find this information helpful!  Smiley Happy  ~Delia

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

7 years ago

I just changed to the new ATT-Yahoo Webmail and it appears that I have lost most of what was in my inbox. Everything prior to April 5, 2013 is gone.Can you tell me what to do or what happened to them?

Contributor

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1 Message

7 years ago

after moving to the new webmail I am finding that allot of my email are still in my inbox but I cant open them now. it gives me this message "There appears to be a problem loading the email" when I click on it. Any ideas on when this will be corrected? I have several I need to retrieve but this issue is stopping that.

ATTDelia

Employee

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581 Messages

7 years ago

Hello cwaldensr and 1aw!

 

Thanks for your feedback. 

 

Please click ATTCustomerCare and send a private message containing your name, email address, contact number and a good time for you to be reached.  Also include the browser, the browser version, and your connection type. A manager will contact you within 48 hours of receipt of your message!

 

~Delia

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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11 Messages

7 years ago

It seems that you also access your email on an email client application  like outlook  or smart phone  which has the settings to  allow you to leave a copy of messages on server  and delete from server  for specific day you like . If  this settings are not set enable   it will cause you missing email .

 

There is no change to your e-mail address or password, or to any of your messages, folders, contacts, or other content.

Tutor

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11 Messages

7 years ago

It is due to compatibility issue . New mail format requires you to use Internet explorer version 9 or higher  . It would be best to access your email  using alternate browser like google chrome or mozilla firefox .  Let me know if it works Smiley Happy

 

Community Support

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2.4K Messages

7 years ago

Hi cwaldensr,

 

I just wanted to check in and let you know that we received your private message and one of our managers will be reaching out to you shortly.

 

Thanks!

 

Nicole K.

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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3 Messages

3 years ago

AT&T Customer Care link takes me a place to put a message in the forum.  It DOES NOT connect me with any AT&T tech. Where can I really get help with Yahoo email?

JefferMC

ACE - Expert

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17.2K Messages

3 years ago

@Brenda01, the link you clicked on is 3.5 years—and two forum redesigns—old.  Click on this @ATTHelpForums link to access the @ATTHelpForums profile page and click on Send Message.

 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.