Tutor
•
12 Messages
Sign into email
I am trying to sign into my email. I receive a message that the URL exceeds the capacity limit for this sever. I reset my password but that did not help. I have not been able to sign in for many months now. I am not computer savvy.
Accepted Solution
Official Solution
ATTHelp
Community Support
•
232.1K Messages
6 years ago
Hi, @Delores1,
We'd love to get you back into your email. try to sign in through here. Let us know if this helps.
James, AT&T Community Specialist
0
0
Delores1
Tutor
•
12 Messages
6 years ago
By clicking on "here" in you email it aloud me to get in to my email. But I will have to do it that way every day for the rest of my life. When I tried to sign in again It gave me the same response "URL Too Large". I haven't really gain anything.
0
0
_xyzzy_
Expert
•
15K Messages
6 years ago
Just what url were using? Just go to att's home/portal page, start.att.net, and click the mail icon in the upper right.
If ATTCares wasn't the solution why did you mark it as a solution?
0
0
Delores1
Tutor
•
12 Messages
6 years ago
0
0
_xyzzy_
Expert
•
15K Messages
6 years ago
If you don't want to go through start.att.net then simply save the url that mail icon on it goes to, i.e., https://mail.yahoo.com/?.partner=sbc. Use that.
I asked why you marked ATTCares as a solution because you said it only worked once?
0
0
ATTHelp
Community Support
•
232.1K Messages
6 years ago
Hello, @Delores1!
Make sure to copy and save the URL after signing into https://soc.att.com/2NAHq34 or bookmark it to your browser.
Let us know how this worked for you!
Lar, AT&T Community Specialist
0
0
Delores1
Tutor
•
12 Messages
6 years ago
0
0
_xyzzy_
Expert
•
15K Messages
6 years ago
You're right. No one understands your problem I think because you stated your problem ambiguously. You said,
And we have been interpreting that as you want to get to the webmail login (sign in) dialog and your browser is having a problem getting to it due to some kind of URL problem. If you had said this problem happens when actually trying to log in it might have been more clear.
Have you tried using another browser for comparison and experimentation?
0
0