Not found on accelerator; ATT.net

Hi @jourdan.harris7,

We're happy to help! Try troubleshooting your email and let us know if you're still getting the error message. 

We'll be awaiting your response!

Aminah, AT&T Community Specialist

@jourdan.harris7,

Thanks for letting us know! Currently there's a bug affecting some users when they click the mail icon to sign in instead of the sign in button. Our engineering team is aware and working on a fix, however, there is a workaround. Try opening a new browser, going to https://soc.att.com/2XAFxDA, clicking the sign in button at the top, then clicking the mail icon.

Let us know if that helped!

Rury, AT&T Community Specialist

does not work for me......still no email.. going on 4 weeks at this point.  I am guessing I am never going to get my emails back.

Did ATT give up on this???

In our case the flash.net account would not let us get to the emails.

Could login to the at&t account but links to email got us to:

"Not Found On Accelerator. Description: Your request on the specified host was not found. Check the location and try again."

Hours at the AT&T store, hours on phone with "Technical Support" yielded nothing.

Finally called billing office and walked the agent through the whole scenario and then got transferred to the DSL team. Another 2 hours and we finally determined that for some reason they had wrongfully suspended the account.

Had to specifically ask them to determine why the account was suspended, as our records said everything had been paid and there was no reason we could see that it should be suspended.

The agent assigned a case and set it in for "investigation".

Within 24 hours suspension was apparently lifted and the email was working again.

I think the key was getting to an agent at the DSL team who understood that it was a legacy domain/account issue.

That proposed solution doesn't work for me.

I have the exact same right now - how did you fix it??

I still have the problem and the 2xAFxDA did not work