Tutor
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4 Messages
alternate e-mail address
Did AT&T recently cancel or eliminate the possibility of using and verifying alternate e-mail addresses? The alternate e-mail address I established and verified with AT&T years ago, to use with my e-mail application, suddenly stopped working this past week, with an error message "Request failed; Mailbox unavailable. Please verify that your email address is correct in your account settings and try again." No one I talked with at AT&T seems to know anything about alternate e-mail addresses. Any suggestions for how to continue using my alternate e-mail address would be welcome.
_xyzzy_
Expert
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15K Messages
6 years ago
Some questions:
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RoyMail
Tutor
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4 Messages
6 years ago
Currently and for the past two years I have been an AT&T Uverse customer, but was AT&T DSL customer when the alternate e-mail addresses were established and verified. Problem is from my main account, an sbcglobal.net "legacy" account. Problem of not being able to send from the alternate e-mail address occurs with Thunderbird client app, not from webmail. Have never been able to use alternate e-mail address from webmail, only from Thunderbird. It has been several years since I verified the alternate addresses, and now I see no facility within AT&T to do so. Hope this helps arrive at a solution.
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uniqueid
Contributor
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2 Messages
6 years ago
This happened to me as well, but only to one of my alternate email addresses. I was not able to get any help from AT&T.
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RoyMail
Tutor
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4 Messages
6 years ago
e-mail addresses? Concern about spammers, phishing or the like?
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_xyzzy_
Expert
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15K Messages
6 years ago
I don't have a solution here. In the context of att/yahoo email I don't understand the concept of an "alternate" account other than sub-accounts and send-only accounts. And I don't understand an att/yahoo account that can only be used through an email client app and not through the web interface where you either log into that account or use the Accounts icon in the webmail to select the desired account.
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uniqueid
Contributor
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2 Messages
6 years ago
I have three alternate email addresses. These allow me to send mail using my desktop mail client through the outbound.att.net SMTP server when using my system at home. Two of the addresses are personal domains and the third is my work address. Only one of my alternate email addresses (I think Yahoo called them aliases) is no longer working. I haven't logged in to the AT&T system since before the Verison takeover of Yahoo. They all transferred over to AT&T's server and worked fine until sometime last week. The email clients on all of my devices are affected, or I would suspect some inadvertant configuration change on my part.
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martynwheeler
Contributor
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2 Messages
6 years ago
Seeing exactly the same thing here. The Yahoo Small Business status page shows it as a closed issue, but it obviously shouldn't be closed. I don't know how to contact them to tell them otherwise. Ideas?
https://help.smallbusiness.yahoo.net/s/system-status?tabset-99339=52964
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Augbabies
Tutor
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7 Messages
6 years ago
This has happened to us as well and have gotten nothing from AT&T. Before using U-verse/At&t internet, we were dial up customers with an email address from that company. We had used that address for many years and wanted to keep it and have been doing so for over 1 year until about 2 weeks ago. My inbound server was set to bring in that email account, then my outbound server was set to AT&T. I can now send email, if I change my from email account to my att.net email address. Of course this is a pain, because I am juggling 2 email accounts. The cost of my UVerse has gone through the roof and all they want to do is offer me DirecTv, no Thanks!! Hope this helps, because I was thinking that it was my att.net account was the "mailbox failed" error, but it was the fact that AT&T did not like my alternate email!
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RoyMail
Tutor
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4 Messages
6 years ago
Unfortunately no solution to this alternate e-mail problem has been forthcoming. It looks like AT&T just took away the capability some of us were using for many years.
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