My Amazon Firestick is buffering and freezing on my television screen

We understand how important your internet service is, and would be happy to help with the intermittent service you've been experiencing, @Jal4950.

Restarting and Factory Resetting your gateway is a common fix for many issues. However, if there is an issue in your area, this will not help. To check to see if there are any issues in your area, check out this post.

Things to note while the gateway is restarting:

• Some LED lights will blink until service is restored
• The Wi-Fi LED will remain off until a wireless device connects to the network
• Your Phone line, TV and Internet will be unavailable until the service is restored
• Any programs currently recording will be disrupted

Before doing a factory reset, which will delete custom settings, try to reboot your Wi-Fi gateway.

Heads up: Be sure to jot down your custom settings, like your static IP address if you have one, or your Wi-Fi® network name (SSID). You can then change them back after the factory reset.

1. Press and hold the gateway Reset button for at least 10 seconds. If you let go before 10 seconds, the gateway will reboot, but it won’t reset.
2. Wait until the gateway restarts and all the status lights are lit. 
3. See if the Broadband or Service status lights are solid green. If so, the reset worked.

We hope the information helps, and thanks for reaching out on the AT&T Community Forums!

Harry, AT&T Community Specialist

Thank you for your suggestions as I have tried all of them.  My Internet Air works fine watching talk shows, movies, regular TV shows.  It's when I watch sports events that I get the lagging, buffering, the frozen screen, and the message on screen that states "when there are a large number of people watching the same show, my internet will slow down." 

I wasn't getting that disruption on my cable 75 internet.  I just wish the letter from the AT&T Internet Air department did not give me the impression I needed to switch over to it.  I would not have done it.  Why ask me to fix something that isn't broken?

Hello @Jal4950!

We understand the importance of a stable internet connection, and we are happy to assist you with this.

Please visit our website about Troubleshoot your internet and, try the mentioned troubleshooting steps present on the article.

You can also try contacting our AT&T Internet Air team at 800.288.2020. They are available Monday to Friday 07:00am-09:00pm CT and Saturday-Sunday 08:00am-09:00pm CT.

For further assistance, we are always here to help!

Nate, AT&T Community Forum Specialist.

Hi @Jal4950,

Thank you for contacting community forums. We're glad that your issue is resolved. 

For all your further queries, please feel free to reach us.

Happy to assist!

Jennifer, AT&T Community Specialist.

I completely understand your frustration. AT&T's approach to marketing their Internet Air service seems to have caused more confusion than clarity. It's crucial for companies to communicate effectively and transparently with their customers, especially when it comes to potentially significant changes in their services. I hope AT&T promptly addresses your concerns and swiftly restores your preferred Internet 75 cable plan. Clear communication is key, and it seems that AT&T Internet Air's solicitation letter lacked the necessary clarity, causing unnecessary hassle and inconvenience for you.

Certainly, I understand and share your frustration regarding the perplexing marketing strategy employed by AT&T for its Internet Air service, which appears to have sown more confusion than clarity among its customer base. In this age of information and interconnectedness, it is increasingly imperative for companies to engage in effective and transparent communication with their clientele, particularly when contemplating significant alterations to their service provisions. Consequently, it is my earnest hope that AT&T expeditiously addresses your legitimate concerns and expeditiously reinstates your favored Internet 75 cable plan without any further delay. The fundamental principle of clear and concise communication cannot be overstated, and it appears that the solicitation letter pertaining to AT&T Internet Air fell short of the essential transparency and coherence, leading to unwarranted inconvenience and distress for you.

Elenamash two responses reads like am AI BOT response, especially with having 2 similar responses within 24 hours and no other response between the two.

Just my thoughts

I JUST received my AT&T AIR internet hub in the mail yesterday evening. I have been trying unsuccessfully for 4 hours to connect to the internet. My phone switch was fine but my home is still not connected. There are no instructions, I am not technically savvy or knowledgeable so I need help with the process. I know just the basics and the smart home will not even allow me to change the internet name to make the connection work because- no internet connection!!! I have plugged it up in hopes of plug and go but … nope!

why do I have to search here in community forums when the company should provide this service 

AT&T has been trying to get me to switch as well. I'm not buying it. The fact is that wireless home internet is not as reliable or stable as a good old decent wired connection and also can have latency issues as well. 

I took that letter and tossed it in the trash where it belongs, the most insulting thing is that they try and entice you to switch to the wireless product by giving you a "free trial" for seven days...the thing is that they don't tell you, if you accept their offer they will NEVER give you back your wired DSL connection ever again. Don't be fooled. Do NOT switch to the 
Air product.