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WiFi connected but unable to access internet
Our WiFi is on and connected with all green lights and will connect to all of our devices, but we are unable to access any internet still.
New Member
•
1 Message
Our WiFi is on and connected with all green lights and will connect to all of our devices, but we are unable to access any internet still.
ATTHelp
Community Support
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231.7K Messages
4 years ago
Hey, @gmsons, we're happy to help!
The connection loss could indicate that there's no external network connection to your router. Typically, restarting the router re-establishes the connection.
If that doesn't work, we suggest running diagnostics with our Troubleshoot & Resolve Tool.
Be sure to let us know if you need further assistance.
Aminah, AT&T Community Specialist
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