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Thu, Aug 1, 2019 8:18 PM

Sudden problems with streaming

Starting about a month ago, my Netflix and Amazon Prime streaming on my computer all of the sudden began "stuttering."  What I mean is, it will stop for a fraction of a second and then continue.  Sometimes it will start buffering in the middle of a movie.  I've contacted Netflix and Amazon and they both say it's my internet speed.  I went through all of the troubleshooting steps, and it still happens. *I have never had a problem streaming before with this speed.*  How will you make good on this?


(I do NOT want someone to up-sell me to a higher speed; I would go to another provider who can ensure flawless streaming instead.)


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140.1K Messages

a year ago

Hi, @Rudysmom.


No worries, we can help you improve your internet speeds and correct your buffering error! Learn about the factors that can affect internet speed and the steps you can take to optimize your internet service.

Also, we want to ensure there is no interference, and if it is we can help you minimize it! This will improve your modem environment. Let us know if this is helpful to you, we are happy to provide further assistance.


Ariel, AT&T Community Specialist

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