AT&T Community Forums

Refused internet

My son education is going to be on AT&T if I don’t speak with a manager. I have contacted my (Edited per community guidelines) and is ready to press the matter. I would appreciate if management would call me by 3 pm today or my (Edited per community guidelines) will continue

Responses

Constructive

Former Employee

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32.9K Messages

4 years ago

this isnt at&t this is a customer forum and they will not see your demand i saw on your other post you were trying to get the 10 dollar access internet, you have to fill out the application, if approved you and you meet all the requirements they email you back with the information on how to set it up, this isnt something that happens overnight it takes several weeks.

https://accessatt.solixcs.com/#/home

Access from AT&T is a program to provide low-cost wireline home Internet service to qualifying households with at least 1 resident who participates in the U.S. Supplemental Nutrition Assistance Program (SNAP) with an address in AT&T's 21-state service area at which AT&T offers wireline home Internet service.

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T

Tiffiff88

New Member

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3 Messages

they are not giving me help due to a previous tenant I don’t know that has account at address. So ya because I have no way finding this person i don’t even know name to tell them call AT&T to cancel. so I can Get service for my child. So until they can see that I don’t know this person and no way to call. We can’t finish school year. So thank you for comments back. But my son education is being played with just cuz I’m low income family well we can’t all be perfect.

Like

4 years ago

0

Constructive

Former Employee

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32.9K Messages

@Tiffiff88 what your experiencing is an fcc mandated rule. Until the previous tenant cancels or the landlord confirms vacated tenancy if the previous tenant AT&T hands are tied. Right now they have no proof whether or not your a disgruntled spouse or squatting trying to cancel active service.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

Like

4 years ago

0

ATTHelp

Community Support

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232.1K Messages

Hey @Tiffiff88,

To further assist you with your account specific concerns, please provide your account number, full name and best contact number.

Looking forward to working with you!

Also, please provide the service address so we can investigate this for you and see what we can do to help

**For your security, this thread is now private. Only the original poster will be able to access and post on this thread.**

Name, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Like

4 years ago

0

ATTHelp

Community Support

•

232.1K Messages

Hey @Tiffiff88,

To further assist you with your account specific concerns, please provide your account number, full name and best contact number.

Looking forward to working with you!

Also, please provide the service address so we can investigate this for you and see what we can do to help

**For your security, this thread is now private. Only the original poster will be able to access and post on this thread.**

Charles, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Like

4 years ago

0

Constructive

Former Employee

•

32.9K Messages

@ATTHelp Charles it isn’t private. @Juniper 🤦

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

Like

4 years ago

0

ATTHelp

Community Support

•

232.1K Messages

4 years ago

Hey @Tiffiff88,

As stated over the phone here is my contact information. You can reach me at 1800-207-1233 Ext#65500 Wed- Sat 11am-8pm cst.

I will keep you posted with the status of the ticket

Charles, AT&T Community Specialist

3

0

Constructive

Former Employee

•

32.9K Messages

Charles you just gave out your direct line and extension to the entire forum

@Juniper 🤦

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

Like

4 years ago

0

Constructive

Former Employee

•

32.9K Messages

@my thoughts 💁

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

Like

4 years ago

0

Juniper

ACE - Expert

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32.3K Messages

@ATTHelp

CHARLES

This thread still isn't private. I am concerned as most if not all post that have this issue is responded by you. Check your settings and talk with your supervisor and/or IT as either there is system or user error that needs to be fixed.

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I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

4 years ago

0

ATTHelp

Community Support

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232.1K Messages

4 years ago

Can you give us your service address so we can try to contact the last tenant?

Charles, AT&T Community Specialist

1

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skeeterintexas

ACE - Expert

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27.8K Messages

FOR EVERYONE TO SEE??? YEAH, SOUNDS LIKE A GREAT PLAN!!!!

Shoutout to everyone who can remember their childhood phone number but can't remember the password they created yesterday. You are my people. 😊

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

4 years ago

0

Tiffiff88

Refused internet

Constructive

Tiffiff88

Constructive

ATTHelp

ATTHelp

Constructive

ATTHelp

Constructive

Constructive

Juniper

ATTHelp

skeeterintexas

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