Internet Service - Restoration

Hi All -

I am hoping someone is able to assist me with this. I recently had my internet suspended (on Wednesday according to the order detail status page). I noticed when I got back into town late night yesterday. I logged into my at&t account using my phone - where I received the message to pay my past due balance to restore service. I proceeded to pay it in full as I work remotely expecting it to be restored but it was not.

I then paid in full again using a laptop connected to my hotspot thinking perhaps it needed to be done in a certain “flow” from the msconnect page. After some hours this did not work. I then paid a 3rd time using a different payment method, just taking a shot in the dark that perhaps a bank account payment would have to clear but a credit card payment would work.  Alas still no luck. 

1. I have reset the modem through the standard disconnecting the wires, letting them sit and reconnecting them.
2. I have reset the modem by holding down the red button in the back.
3. I have tried to use the virtual assistant to no avail and given its Sunday have had zero luck talking to a human. 

Looking at my order details on my account, my current best guess is somehow the restore order was never automatically generated but I am open to any ideas or assistance.  Thank you.