I got insulted for the phone assistant when I bought the internet plan.

File a complaint with the BBB.

What is bbb? 

Better Business Bureau. 🙄

Thanks for trying to help. I’m Brazilian I’m still learning about how things work here. But thanks for your patience. 

Thank you so much for bringing this experience to our attention, Gavadonga. 

This is something that we do not want to hear or even like to read, but we do want to look at this experience further.

Moving forward, we would like to take this interaction into a Direct Message, to make formal report.  You will notice a chat icon next to a bell icon at the top of the screen, on the right-hand side. 

In the meantime, please gather any chat messages and screen shots togehter. Do not post it here. We will ask for them again. 

Looking forward to taking this formal report. 

Matthew, AT&T Community Specialist

I tried to use that chat but is automatic messages. It can’t help. I can’t explain anything. I also called the Costumer Service and the assistant said you guys don’t have an e-mail or anything we can use to complain about something. Maybe that’s why the assistant insulted me he knew nothings is going to happen with him because the costumer doesn’t have voice. I’m really disappointed  

@Gavadonga  

@ATTHelp  wants to send you a DIRECT MESSAGE....not a chat interaction.