Fixed wireless internet

The service is not working. The amount of time spent in the phone being transferred and put on hold is ridiculous. 

Hi @Betstat! We understand the importance of having working service. We are here to guide you.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact us Page -https://www.att.com/support/contact-us/, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.

Thank you,

David, AT&T Community Specialist.

Fixed Wireless Internet from cell tower with antenna mount system is installed and repaired by DirecTv techs normally contractors or sub contractors which from summer 2015 to summer 2021 ATT owned DirecTv.

Once sold in 2021 ATT requests for service have to be scheduled thru DirecTv which would explain the inability to say why a tech failed to show or to schedule a new appointment.

If ATT AIR is available for your address would recommend switching, still cellular tower service but no tech support… equipment shipped to, install near window facing assigned cell tower for best signal. Lower monthly, higher speeds, no data cap.

My service is still out after a week, calling in to AT&T so-called "support" they are still clueless about Fixed-Wireless accounts. Entering my account # goes nowhere online / chat/ call-in and cannot be found -> they do not understand and only say, "well its new". Hmm, 3 years is not new anymore as an excuse and you (AT&T Technical Support staff) should be trained on it by now! Fixed wireless is still not in the AT&T system for Support calls!!!!!!!! Why?