Error Trying To Login into My AT&T Account ....

Hi, @squeekykitty.

We can help you regain access to your myAT&T app! Have you recently changed your password?

Ariel, AT&T Community Specialist

As a matter of fact, yes. To be specific, several times over the past few days. In reality, since I've had AT&T Internet/Phone service (years now), the password that I've set-up for my account on day 1 has not worked on day 2. I know I'm entering the correct password because I have a PassWord manager that supplies the correct UserId/PassWord combination at login time. The same situation arose when I implemented the Smart Home app on my Android Phone ... always Invalid User/Password combination. So, basically every time I try to access my AT&T account or use the Smart Home app, I've had to reset my PassWord. I chatted with your tech support people for about 2 hours a couple of days ago, and the fourth person I chatted with wanted to sell me some ConnectTech service for $15 monthly (minimum 1 yr. commitment) to resolve the problem which he said is being caused by a 'corrupt browser extension'. I find this hard to believe as I am not experiencing this password issue with any other web sites that I use. I am a senior basically living on a fixed income and I don't think I should have to pay an extra $15 monthly to fix a problem which I didn't cause. I truly wish I could get some honest technical support on this !! While we're at it, could someone give my Internet connect a 'jump start' ?? I frequently experience website NOT RESPONDING messages, connection timeouts, and a plethora of other errors which I believe are attributable to slow connection speeds.For $95/monthly, I think I deserve better technical support and product performance.

Hi @squeekykitty!

We'd love to take a closer look into this for you. To get started, we suggest that you uninstall the App on your device, clear cache and a browsing history on your device, restart the device and re-install the App.

Let us know if that helps!

Yetty, AT&T Community Specialist

Did as you suggested .... no dice. Also, same issue with password has arisen with my Username at forums.att.com in that I have to reset my password to establish access to my account. every time I attempt to login. So, it appears that this problem is common to the AT&T family of apps. I suspect your password database is corrupt. This is very frustrating !! Please advise .

Hello @squeekykitty
To fully assist with this issue further, we will need to look over your account in more detail.

I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.

I look forward to your response and the opportunity to help you!

Charles, AT&T Community Specialist