Community Support
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6.7K Messages
When is Faster AT&T Speed Going to be Available? - Info from the AT&T Community
Learn why faster AT&T speeds may not be available
First thing first, AT&T is working on expanding internet service as fast as possible. Unfortunately, a lot of planning, equipment, manpower, and time factor in. When are faster speeds coming? We do not have a date. What we can do is explain why it may not be available, yet, what to look out for, and how to research your address.
Gigabit Speeds, When Is It Coming?
We are continually expanding our fiber footprint to more households every day. If you’d like to check if service is available to you now or to sign up for a notification if it does become available in the future, please visit att.com/NotifyMe . We will send you a notification via your preferred method as soon as AT&T Fiber becomes available to you.
5 Gig internet is the next evolution of internet. At this time, we are working on expanding that footprint but AT&T does not have information on which neighborhoods will get it and when. Our support teams are also unable to give timelines as they can change.
If AT&T Fiber is available, you can order now!
Note: AT&T Internet is not available in all areas, but AT&T is working to change that! Below, you will find information explaining:
- Why services may not be available?
- Other AT&T internet options?
- News about AT&T Fiber expansions?
Why AT&T Internet is not available
- Distance – AT&T Internet is a distance-dependent service. If you are too far away from the equipment, certain services may not be available. This means your neighbor may have service but your home cannot.
- Equipment is not available – To get service, AT&T Internet equipment has to be in the area. In some instances, it isn't. As above, this could mean a neighbor may have it but service was not expanded to your home. We do not have information if or when it will be. If you have 1 Gig Fiber and want to upgrade to 5 Gig, please be patient with us we work to expand that footprint.
- The area is not built for AT&T Internet/ Fiber – some areas are not internet ready. The Community team does not have information if or when it will be since installation is factor dependent as mentioned at the top of the page. Distance and equipment can also play a factor in instances like this.
- Another competitor services the area - This happens from time to time but it does not mean all services are not available to you. Check out other internet options below!
- For some internet services, what is offered during the point of sale is an estimate. Most of the time, what is offered will be installed. To determine if service is available, our techs will perform tests beforehand and let you know of any issues.
Note: AT&T has two ways to bring traditional internet to your home, via copper lines or fiber. To get Gigabit speeds, fiber is required. In order to get internet and/or higher speeds, you must be within a certain distance of the serving equipment and the equipment must be present in the area.
I see they are spraying lines, is AT&T on the way?
Maybe. Marking locations is a best practice for most outside crews. They are used to mark an area where a gas line may be or even a water line. On the other side, it could mean AT&T is going to place cable. Until cable and everything that powers internet is placed, our internal systems will not be updated. You can fill out a form, shown below, for more information.
Looking for Fiber for your Neighborhood or Building?
Are you the property owner or represent your neighborhood (HoA president) and want to get AT&T Fiber for your area. Learn more about how to bring fiber to your property.
Other Internet & TV Options
Other Internet Information
ChrisZ, AT&T Community Specialist
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
BunnyMacDougal
Contributor
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1 Message
7 years ago
I'm hoping someone can help me. I've been a long time U-verse customer and am building a new home in a new subdivision and want to carry my service with me. Over that past 3 weeks I've spoke with no less than 12 service reps, technicians and sales people (transferred multiple times per call). Opening and closing tickets, saying they'll get back to me and even getting "disconnected" during a 20-minute call today. They tell me can't send a technician to the home b/c they can't find the address (1st house on the street). I ask for a local number so I can tell the tech where to go, but they say that they don't have a local number - then how do they reach the local tech to hook up the cable/internet??? This is SOOO frustrating, I am trying to keep them as my service provider, but they keep bouncing me around, opening new tickets and NOT really doing anything to HELP me! How do I talk to someone who can resolve this for me?
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LauraJo27
Contributor
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1 Message
7 years ago
I would love to find out if ATT has any plans of offering internet service at my address anytime in the future. [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.] 35980
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Jasonbrandon15
Contributor
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2 Messages
7 years ago
We have 3 houses on 1 peice of property, and on 1 driveway, my sister has DSL at the furthest point from the DSLam, but the other 2 houses are unavailable for service. I have previously tried to get internet with no success therefore I need a supervisor to do a site check and correct an error in the computer, because there are 2 other customers on this property that want service.
There should be plenty extra spaces for new subscribers of DSL as they recently installed fiber optic in part of our neighborhood. Please contact me someone. [edited for privacy – please do not post personal information]
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Gina60
Contributor
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3 Messages
7 years ago
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jmharlett007
Contributor
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1 Message
7 years ago
no internet or home phone service in zip 46167
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trancendent
Contributor
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1 Message
7 years ago
Hello Everyone,
I was wondering if there was a way to get the name, number, and email of our community representative for the city of Davie, FL? In the community where I live, there are several residents who are interested in getting Fiber service and we would like to make an official request to AT&T to see what is the timeline to have this service become available?
Thanks in advance!
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Yarborough
Contributor
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1 Message
7 years ago
U-Verse is just right down the street from me and not available where I live! All is needed is a cable to run for 1.5 miles and 125+ residences would have U-Verse. I have no idea who to contact for help or a grant application for my area. High speed internet is going all over my area in more rural areas around me and do not understand why. Please help me! PLEASE!
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Poppacwh
Contributor
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1 Message
7 years ago
is anyway you can find out how close we are to getting this service in Anahuac?
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rlmartin81
Contributor
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1 Message
7 years ago
Then why is the lines....i assume are active...in the ground. The farm house I live in is old and believe it was empty when the company put done fiber optic lines.
.... how do I go about finding this?
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thebigbobber
Contributor
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1 Message
7 years ago
My current home phone and internet provider has left me very disgusted. The phone service is okay, but the internet speed and connectivity is very poor. It wasn't this bad when originally installed and have been told it's because of number of laptops and iPhones used in residence, but think it's because company doesn't want to invest in adequate equipment. I am a current ATT customer for cellular and have been told they were coming to my area for home phone/internet service, but still haven't and wish they would.
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