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adam__k's profile

1 Message

Monday, October 16th, 2023 3:29 PM

Internet not available at my address; have a fiber box in my backyard

AT&T website says internet is not available at my address [new house]. There is an AT&T fiber box in my backyard. A house is being built behind me, and when I enter that address it shows AT&T internet is available. 

How do I get this issue resolved?

Accepted Solution

Former Employee

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22.1K Messages

5 months ago

Call and ask for an address validation to be created, should be given a number… engineering has to verify and update records, normally 3 to 4 weeks. 

Provide the address of the box you believe your connection will be coming from and addresses of those that can receive the service.

ACE - Professor

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5.2K Messages

5 months ago

I’m guessing that your address hasn’t made it into their backend systems yet.  And no, I’m not suggesting anyone here in the forum can help.   I suspect ultimately you’ll have to wait for things to settle down and catch up.   This is Att we’re talking about here.  

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