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New Member

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1 Message

Monday, March 1st, 2021 9:08 PM

Does your credit check get pulled as hard inquiry or soft inquiry?

I am a new customer and just signed up to have internet services installed on March 22nd. Does your credit check get pulled as hard inquiry or soft inquiry? 

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Former Employee

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22.3K Messages

3 years ago

Hard... based upon several posts here.

ATT is extending credit, monthly payment plan... the credit check is to determine if credit worth or if need to pay a non refundable credit management fee of $100 or more for those with no social, no credit or poor credit.

Soft inquiries are normally for mail offers and such without actual application for service. 

(edited)

New Member

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4 Messages

3 years ago

When I signed up, it says it will not register as a credit check with your bank.

New Member

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1 Message

2 years ago

Hard, and when I called they refused to tell me which. I was desperate to get internet, so I let them and hoped it’d be a soft pull… but over the next week my score had dropped 20 points and their name was attached to the reason why.

I feel like this should be illegal.

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