New Member
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2 Messages
Address issues, new Fiber Service.
I am moving to a new neighborhood and was ordering internet service.
I was able to pull the address during the day on my work computer. However, while completing my order, due to a meeting, the order timed out.
End of the day, I decided to order again on my home computer, but I am no longer able to pull my address up.
Accepted Solution
ATTHelp
Community Support
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231.5K Messages
3 years ago
We're here to help point you in the right direction, @armaghan1983 !
We suggest to Contact Us at our phone or chat teams for assistance with signing up for service, as we are unable to assist with this in the Forums.
Thank you for being a part of AT&T Community!
Donovan, AT&T Community Specialist
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Accepted Solution
spoom2
Expert
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19.4K Messages
3 years ago
If there's never been AT&T service at the address or the address is listed with the post office you may need to get an address validation. If they tell you when you order that your address isn't in their data base ask for one.
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Accepted Solution
armaghan1983
New Member
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2 Messages
3 years ago
Thank you @spoom2 and @ATTHelp for the help. I was able to place the order successfully.
The issue was, the address was not being auto-completed and was not coming up in the dropdown when you check for availability.
I manually typed in my address searched for it, and on the next page it showed that ATT is available.
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ATTHelp
Community Support
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231.5K Messages
3 years ago
We're glad that you were able to place your order, @armaghan1983!
If you need help with anything else in the future, don't hesitate to reach out.
Welcome to the AT&T family and thank you for contacting the community forums team!
Aminah, AT&T Community Specialist
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