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issues with downloading the mcafee security suite get the error A System Error occurred. Please try again" no att or mcafee help
I am trying to download the ATT Security Suite with Mcafee and I keep getting the same error "A System Error occurred. Please try again" I contacted Mcafee and they said to contact ATT and ATT rep unable to help. Any idea whats going on. It is a brand new computer just got it a week ago.
eddiethegreat
Contributor
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3 Messages
3 years ago
I am having the same exact issue for a week now. Tried Firefox, Chrome, Edge on Windows 7 and Windows 10 on a laptop, two different PCs and each of those on two different networks (mine and parents' house).
NOTHING IS WORKING.
I got the same run around from AT&T and McAfee. I'm ready to cancel AT&T and move to Xfinity.
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eddiethegreat
Contributor
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3 Messages
3 years ago
I think i figured it out just by LUCK. Right before you click the GET IT download button. Hold down Shift-Ctrl-Del. A windows will pop up and ask you to delete your browser cookies, cache, blah blah blah. Delete everything. Then click Get It. It will force you to enter your credentials again. I have been able to do this on my Windows 10 laptop and also on my Linux machine (although the download is worthless in Linux i will copy to my Windows 7 machine.) good luck.
Also I got to the link by using: https://ufix.att.com/
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iamgriggs
New Member
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1 Message
3 years ago
I tried this on google chrome and I am still getting the same error code (below).
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cchambers
New Member
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1 Message
3 years ago
Has anyone gotten this fixed? I am having this same issue and ATT reps are no help.
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rakula
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1 Message
3 years ago
I was able to fix this. There are options available to try at,
https://att.mcafee.com/webcenter/portal/cp/home/articleview?articleId=TS103155
None of them worked for me. So I tried clearing the cache and used my att id (****@att.net) and tried to download. Since that also didn't work, as a last option, I copied the mcafee URL and pasted it using Chrome Incognito mode. That worked.
Try your luck,
URL: https://home.mcafee.com/downloads/autodownload.aspx?df=myaccount&pkg_id=331&clstype=paid&srctype=website:%20myaccount&pkgid=331&tp=64&dl=xo2en3Xy4Zr5NH2sCDzlAxVttIDlmd6likPeidxUqd3xAGObk6N34dd41xe1phWUzDe3a53loZeZ-E4efjQ4nqhX0jHNNT_EpOJw_n6IWTnChxcuKPgeg1dBfb2Rgcm38Y-dmxJpwBXEtbWoAVEDcmIaNso7QTD3CjVmdsaOFeI1
UserID: YOUR ATT.NET ID.
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