AT&T Fiber Installation

We have a new build home in a new addition to an existing neighborhood. Upon moving, AT&T said fiber was unavailable in our section. My husband spoke to an engineer that had the fiber run just to our home and it passed a test. The sales team is saying it is still unavailable and won't be availab

House was built in the 70's, there was a POTS line connected at one point in time however I have no idea if it's good as the original 'conduit' from the service boxes (cable and phone) was thin wall PVC and has collapsed long ago.  Side of the house where the AT&T junction is located is al

Who do i talk to at ATT to have them run the fiber inside and install the connectors?

Some apps (Disney Plus) are not opening at all on Sony smart tv and others buffering (HBO/MAX) every few seconds ever since we upgraded to fiber optic with a gateway box BGW3200-500. Also, apps on my phone will not operate correctly if I am connected to AT&T wi-fi but no problem if use roaming d

Google ran fiber thru my front yard 5 years ago, at least. ATT will not offer me fiber service with a faster speed than what I have now. What's the major malfunction?

I received my self-install kit, but the existing fiber cable in the wall is missing the coupler piece to connect the wires together (that little green piece). Is this something AT&T can provide? Do i need to schedule a tech to come out? Or is this something I need to buy/fix on my own?

I originally received letter that dsl upgrade to fiber must be done/scheduled by 12/06/2022 or my DSL will be discontinued.  I called and initially scheduled fiber upgrade for 12/13/2022…. And I know dsl would work till that date.    I just changed the fiber upgrade appointment to J

Our neighborhood is current only less than 100 feet from a fiber optic cable and new 5G installed. 3 years ago a representative came by saying it was available but nothing has happened. Was wondering if a AT&T Technician can install fiber optics in our homes and when would that be. Please advise

I thought fiber was unavailable due to the geography of Orange County but I was approached by a rep at Costco selling AT&T’s fiber. It’s cheaper/faster than my existing plan on spectrum but don’t know much about the reliability of it. A big plus was having the ability to call customer service th

I live in Brandon Ms and my plumber thinks ATT may have broken my sewer pipe. Does anyone have a phone number I can call to file a claim in this area?