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AT&T Fiber Installation

AT&T Fiber Installation

Tips for installing & connecting your AT&T Fiber equipment.

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AT&T Fiber Run, Sales says Unavailable

We have a new build home in a new addition to an existing neighborhood. Upon moving, AT&T said fiber was unavailable in our section. My husband spoke to an engineer that had the fiber run just to our home and it passed a test. The sales team is saying it is still unavailable and won't be availab

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AT&T just ran fiber through our older neighborhood, what should I expect as far as installation?

House was built in the 70's, there was a POTS line connected at one point in time however I have no idea if it's good as the original 'conduit' from the service boxes (cable and phone) was thin wall PVC and has collapsed long ago.  Side of the house where the AT&T junction is located is al

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ATT sent the install kit but my fiber ends outside the house

Who do i talk to at ATT to have them run the fiber inside and install the connectors?

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fiber optic Wi-Fi

Some apps (Disney Plus) are not opening at all on Sony smart tv and others buffering (HBO/MAX) every few seconds ever since we upgraded to fiber optic with a gateway box BGW3200-500. Also, apps on my phone will not operate correctly if I am connected to AT&T wi-fi but no problem if use roaming d

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Is ATT afraid they cannot compete with Google Fiber?

Google ran fiber thru my front yard 5 years ago, at least. ATT will not offer me fiber service with a faster speed than what I have now. What's the major malfunction?

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missing fiber cable coupler/connector

I received my self-install kit, but the existing fiber cable in the wall is missing the coupler piece to connect the wires together (that little green piece). Is this something AT&T can provide? Do i need to schedule a tech to come out? Or is this something I need to buy/fix on my own?

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Will AT&T continue my dsl till fiber upgrade in Jan2023?

I originally received letter that dsl upgrade to fiber must be done/scheduled by 12/06/2022 or my DSL will be discontinued.  I called and initially scheduled fiber upgrade for 12/13/2022…. And I know dsl would work till that date.    I just changed the fiber upgrade appointment to J

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Fiber Interent

Our neighborhood is current only less than 100 feet from a fiber optic cable and new 5G installed. 3 years ago a representative came by saying it was available but nothing has happened. Was wondering if a AT&T Technician can install fiber optics in our homes and when would that be. Please advise

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Anybody have experience with AT&T fiber internet?

I thought fiber was unavailable due to the geography of Orange County but I was approached by a rep at Costco selling AT&T’s fiber. It’s cheaper/faster than my existing plan on spectrum but don’t know much about the reliability of it. A big plus was having the ability to call customer service th

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Get reimbursed for plumbing cost to fix sewer line ATT broke

I live in Brandon Ms and my plumber thinks ATT may have broken my sewer pipe. Does anyone have a phone number I can call to file a claim in this area?

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ATT Corporate VPN users Service issues

All of our VPN users that have ATT are having issues with the service when using VPN to connect tothe office. Is anyone else having this issue? Florida and NC users.

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 • Internet

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AT&T Refund MasterCard not working

I have an AT&T refund Master Card from North Lane Technologies. The phone numbers on the card to activate it do not work, and the email address they give on the card does not seem to be going through.  [email scrubbed] The card expires on 02/23, so I need to find out how to access these

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 • Wireless

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Voicemail

Phone calls coming in from a number that is not in my contact list goes straight to voicemail. How do I stop that?

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 • Wireless

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Never received my promised rewards card

It has been months since my activation of account but hasn’t received $300 rewards card. Reached out to the rewards center and they told they can’t do anything as 120 days have been passed and they no longer can process it as system doesn’t allow them. They routed me to billing department customer c

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 • Internet

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AT&T fiber ordering

Every single house in my neighborhood has the option for fiber and my house is directly in the middle. My neighbors right next to me(left and right) have it etc. on the website I only have the option for 50mb. Is this a bug on the website and it’s just not updated?

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 • Internet

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Dispositivo perdido o robado

Que pasa si después que se reporta un celular como perdido o robado lo encuentro pero ya el dispositivo ha Sido reemplazado

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 • Wireless

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We were told by ATT that our email password cannot be reset, and we can never get in again. PLEASE HELP!!

My son was trying to reset his email password. He is now locked out.  He tried resetting online many times to no avail.  He has talked to many people at ATT with no help.  He was told also that I would need to call because I was the account holder.  I did call and got the run ar

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 • Email

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My box

It will not come on.

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 • Internet

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Can I use any brand gateway on AT&T internet?

can i use any brand gateway on at&t internet

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 • Internet

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Closed

I need a AT&T service representative

I had an AT&T account representative for our business account, but then she simply disappeared from the company. I've been unable to get a new one assigned to our account. I've called AT&T support multiple times but they don't understand me.

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 • Wireless

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Call logs up to last 36 months on online account

How can I access call details for last 24 months from my acccount? There is no option in usage and history.

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 • Home Phone

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