AT&T Fiber Installation

AT&T Fiber Installation

Tips for installing & connecting your AT&T Fiber equipment.

4.4K

(4194)
How long does it take to get internet cable buried?

ATT came out to fix my internet cable exactly one month ago today. There still has not been a return trip to bury the cable, so it’s just laying in my yard.  How long does this usually take?

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FIber installed over my property

Hi, Seems your fiber install tech for my neighbors house ran the fiber over my property without easement, right of way or permission.. Who do I contact to get this Fiber moved and run properly? Bill

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Phones want fiber, laptops less so?

I've had Uverse internet for years, and my roommate just switched us to att fiber. Three phones and a Fire stick see the new network,  and the phones signed on just fine, but my two laptops, which ran on wifi for years with no real issue, don't see the new network, even after restarting, being

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No internet

It’s been almost 3 and a half weeks since I had internet. They told me it would take 2-5 days. I’ve had 3 installation appointments and each time no one has showed up. Every time I call they just tell me they are going to put me on high priority and no one is actually helping me. I’m about to lose m

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3 weeks without buried wire contractor

I have been waiting for over three weeks now for my home internet to be installed. The tech who first came out told me he would set up a buried wire contractor appointment and that a tech would come out when they were done. The AT&T website continually shows that my appointment is on hold, and I

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Who do I contact about an installation next door to me where the contractor came on my property and cut my AT&T internet service line

On Thursday June 23 a contractor working for AT&T came on my property to bury an AT&T cable for the property next to me. In the process the did not locate and mark existing lines and as a result cut my AT&T internet service line and may have done damage to my water and gas lines. Additio

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Where to find an SC/APC cable with separate housing?

I got my service installed a couple weeks ago, and the tech left me a 10m fiber so I could move the BGW320 out of the basement and into the house. The fiber jumper he left was really neat: one of the ends had the connector housing missing from it so I could push it through a smaller hole in my sill

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Exposed Fiberoptic Wire

There is an exposed temporary fiberoptic cable outside our house, right in front of our side door where we park. We are constantly tripping on the wire and my 2 year old daughter hurt her knee after tripping on the wire. I was told by an att service technician that the wire had to be re-buried after

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Installer replaced Coax outlet with Fiber

Hi all, My father had AT&T Fiber installed at his home and complained about slow wifi speeds in his master bedroom's office. Currently, the fiber line and 320 modem are installed in the living room. He bought wifi extenders and a mesh system but it didn't really help. I decided I would bring

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How do I get AT&T to give me internet that I am paying for?

Moved my Fiber account to a new build house. No internet here yet. ATT won’t lay a temporary line because it will be across a side walk. Instead they lie and say it will take 1-2 weeks for a survey and dig. 3 weeks later I call and ask them what’s going on. They apologize and promise they will call

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Closed

How to file a complaint about install service?

I had fiber internet installed a couple months and and still fuming from the bad experience.  Who can I talk to about this?  AT&T's scheduling delays and bad planning cost me a lot of money and time away from work!!!

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[Fiber] Where's my ONT?

I live in an apartment building. In my bedroom closet, there's a panel containing what looks to be a coax splitter and a mess of cables. However, my building also has a telecom room in the garage. It's only accessible to staff. I peeked in once and saw a AT&T ONTs wall to wall. Is that where my

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