AT&T Fiber Installation

We moved last week and wanted to transfer our AT&T internet service to the new house. Tech comes out to install the new gateway and it is not working. A few days later we get a new kit to do a self-install after canceling the old service account and creating a new one. It has been 2 days and eve

We have a Business Fiber 1000s plan/account. Internet connectivity fails often.  We loose connectivity several times daily for a few minutes, and once a week the problems are so severe that only a full reboot of the AT&T router gets us connectivity again.  Obviously unacceptable for a

Who do we contact to get reimbursed for damage to our property where AT&T installed fiber?

I have been on the phone for 2 hours getting bounced from rep to rep. 6 numbers later and still no answer for a property damage claim that was filed on January 11, 2023.  I have the claim number, called the above number 3 times today *866-410-7414 and it goes directly to customer service who t

Has anyone else had a fiber installation done for a small business? My landlord has requested: Certificate of liability Separate endorsement letter listing them as additional insured Workers comp As far as I'm aware, the work to be done would be plugging in the modem into the electrical c

My yard hosts the AT&T cable box. My neighbor had AT&T fiber cable installed in Jan 2023, with cable to be buried by Feb 28 2023. Cable still unburied and I tripped over the poorly buried cable in my yard, so 10 feet is now exposed. How do I schedule a cable burial?

I had ATT FIBER installed today. But, the technician unplugged my cable and put the fiber drop in its place! Now no cable. Removing another company's gear and replacing it with yours,  big no no.

They have been digging fiber optic in my neighborhood, last week they made a hole across the front of my driveway to my neighbors. They came back and put a thin layer of blacktop over it, but not enough now there is a ditch for water in front of my new driveway and all the way across to my neighbor'

I moved into a new construction home and on the date of my scheduled installation the tech said that the line had been damaged and would need to be repaired. This was on February 17, 2023. He said that it would be repaired within two weeks. I have yet to be contacted about this and I have called the

AT&T's Internet Service is amazing, but there is a lack of quality of service in other areas. The technician came at the beginning of January to install the Internet at home and found he was to connect an external wire to the street. He left the wire unburied "temporarily" but 2 months after, th