How do I get in contact with local AT&T dispatch team?

My question is in the title, but my story is this:

About mid-summer, fiber internet was run to my neighborhood. I signed up for fiber internet in mid-August and had a technician come to my house to install it about a week later. My neighborhood is a circle, and when it was initially run it was connected to the utility boxes for the houses on the inner part of the circle. I live on the outer part. I understand why AT&T did this, but it is a major problem now. So the technician that came in August couldn't complete the install because the cable needed to be run under the street to the outer part of the circle. He placed an order for that work and scheduled to come back out about 2 weeks later.

Two weeks later (early September), the technician comes back. There are flags in my yard to mark utilities, but the contractor never came to run the cable. He contacts scheduling to escalate the case. He is told that the contractor has had large turn-over and is delayed due to training new employees. AT&T calls to setup a new time for a technician to come back out in early  October. The utilities are marked again.

The technician appointment arrives, and he still cannot complete his work because the contractor still hasn't shown up to bury the cable under the road. He seems frustrated for us but there is little he can do and he leaves.

We eventually received a message from AT&T stating that cable will be buried on a date (I don't remember the date but sometime in mid-October, 2 months after the initial order is placed). Utilities are marked again. Around the date provided by AT&T, the contractor comes out to bury cable under the road at 3 houses on my side of the street, my house being the last one on the order. They complete the first house with little issue and move to the second house. They try burying cable at the second house for about 45 minutes, then stop. They tell my neighbor that they have hit too many rocks and might need to send another team out to bury cable at the 2nd house, but also say they'll come back the next morning to try one more time. The contractor leaves for the day. And... the contractor never comes back. They never even tried to run the cable at my house. So now it's 3 months after my order with no installation in sight. My neighbor (the house the contractor stopped at) has been waiting nearly 4 months. On October 26, I receive a text from AT&T saying "The date to bury the cable has changed and will be completed by 10/2." I'm hoping that was a typo, but if not, I am not waiting another year for this.

I have called AT&T customer service multiple times throughout this ordeal just to get a status update. No one ever seems to know what is going on. My case has been "escalated" a couple times, but at this point, that means nothing. A technician came back out yesterday (November 14) but, again, he couldn't do anything since the cable hasn't been run under the street. He said that the entire outer circle in my neighborhood has had a similar experience. After the technician left yesterday I got on customer service chat. The agent said that this was a contractor issue that should be investigated and that he would place a request with a local dispatch manager to contact me in 2 hours. Well, 2 hours came and went. Twenty-four hours later, still no call from the local team. I would really like contact from the local team to explain what is taking so long. I haven't asked for free services from AT&T because of this so the least they can do is just acknowledge my issue.

So back to my original question, how can I get in contact with the local dispatch team for an explaination/update?

Sorry for the long post.