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genegx5405's profile

1 Message

Friday, February 23rd, 2024 10:58 PM

Good experience with BGW320 500

I don't have a question, but I wanted to give credit to AT&T for the ease of upgrading from my BGW210. I was assuming I would have to through everything, reset my configuration, passwords, etc., reconnect every device.

I scanned the code on the router, and used the Smart Home app to proceed with the install. I plugged in the new router, and to my amazement I immediately had internet connectivity on my PC (Ethernet) while the app still showed as updating. It went away while the firmware updated, but when that was done it brought me to network name and password screen. These were already filled in with my router password and both of my previous SSID's were populated with the correct names, and it maintained them as two separate networks as I had set up before (2.4g/5g). Then noted that 13 devices were connected. I only had to close the WIFI and reconnect on my iPad and my MacBook AIR M1. Both TV's were connected, my Tablo 4th GEN OTA DVR was connected, and my FireTV cube. Two Amazon Echo devices, and my ring cameras and doorbell.

Kudos to the setup team for making the upgrade so easy!

Community Support

 • 

231.6K Messages

2 months ago

Hi @genegx5405,

Wow, this is wonderful to hear! Thank you so much, for taking the time to let us know about the outstanding experience you had while upgrading from your BGW210 to BGW320 router.

 

Have a great weekend!

 

Thank you for sharing the feedback with us on AT&T Community Forums!


Jennifer, AT&T Community Specialist.

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