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1muldrow's profile

New Member

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5 Messages

Mon, Jul 4, 2022 1:57 PM

Do I need a router?

Do I need a router

Accepted Solution

Official Solution

dave006

Scholar

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3.3K Messages

3 m مضت

AT&T will provide you with a Gateway that offers routing, 4 Ethernet ports (switch function) and Wi-Fi service.

Dave

New Member

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5 Messages

3 m مضت

I have no phone service in my house 

ACE - Expert

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23.1K Messages

3 m مضت

No phone service (home phone?) is not an issue with internet service.

New Member

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5 Messages

3 m مضت

Do I need a connection box for fiber 

OttoPylot

ACE - Expert

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18.8K Messages

3 m مضت

Could you be a bit more specific on what you want to accomplish and what you have, if anything,  so far.

ACE - Expert

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23.1K Messages

3 m مضت

Have you actually requested Internet service?  At that time, you should be given the option of 'self-install' or 'full tech install'. 

Self Install means that service has been at your address previously and all connections are still there.  Full Tech Install means that there has never been fiber service at your address and it will require a tech.

New Member

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5 Messages

3 m مضت

They have just ran fiber to our area 

New Member

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5 Messages

3 m مضت

I requested to have it connected to my home they sent a gateway but I still can't connect it's like I'm missing something 

ACE - Expert

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23.1K Messages

3 m مضت

If they gave you the self-install option, that indicates that fiber service was installed at sometime in the past.

Have you found any kind of AT&T equipment on an outside wall or in the garage or basement?  If you cannot find the equipment (which happens), you will need to call CS back to request a full Tech install which is $99.

(edited)

ATTHelp

Community Support

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200.3K Messages

3 m مضت

We can help you get your Internet connected, 1muldrow.

 

We'll have to send a technician out to set everything up for you. Keep in mind, that as skeeterintexas stated, there will be a $99 installation fee.

 

Let's meet in the Direct Messages to get started. Look for the chat icon next to the bell icon in the upper right corner of the Forums.

 

Talk to you soon.

 

Aminah, AT&T Community Specialist

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