Urgent: Aerial Trespass by AT&T's Fiber Line on Private Property – Immediate Resolution Required

Hey there @nassachthal! We understand, and would like to point you in the right direction.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our ⁠Contact us Page - https://www.att.com/support/contact-us/, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you for contacting AT&T Community Forums!

Nate, AT&T Community Specialist.

Thank you for your prompt reply. I understand that the Community Forums are intended for high-level support, and while I appreciate the guidance to use the standard support channels, my previous attempts through these channels have unfortunately not led to a resolution. This issue, involving unauthorized installation of infrastructure on private property, extends beyond typical customer service inquiries and impacts fundamental property rights, requiring specific attention rather than general support.

Given the nature of this issue, could you please escalate this matter to someone in the organization who has the authority to address property rights infringements? Alternatively, could you direct me to a specific department that handles such cases? This isn't just an account-specific issue; it's a legal concern that I believe warrants immediate attention from a specialized team within AT&T capable of resolving property encroachments.

I am keen on resolving this matter amicably and promptly, and I believe direct intervention from the appropriate department will be beneficial. Thank you again for your assistance, and I look forward to your guidance on the next steps.

This is not the way.  They cannot answer other than as they have.  Contact your local authorities, the FCC, the BBB or a lawyer.

I specifically asked the way in my last post. Your two cents has aided no one.

By all means, continue to sit here tilting at windmills.

Pictures would help

I appreciate the response. An ATT employee previously mentioned that this is not the platform for this issue. I am awaiting their followup to my questions on where to proceed with the matter.

@JefferMC Gave you the best resource. File an FCC complaint, those go to the office of the president and will be assigned to a senior staff member.

@tysonzach , if it were anything like this post, a random comment on someone else's thread that has absolutely nothing to do with the thread and some random URL links, I'm not too surprised it was removed.  Start your own thread and say what you want to say.  Avoid useless URLs.

@nassachthal   This is a customer populated message board and NOT the way to contact AT&T (like it or not).  The best we can do is offer advice and direction.

@ATTHelp provided links and @JefferMC offered direction.  Do with that information what you wish but continued snarky comments are frowned upon.

@tysonzach  Please post again and avoid any links.