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nassachthal's profile

4 Messages

Thursday, April 11th, 2024 5:05 PM

Urgent: Aerial Trespass by AT&T's Fiber Line on Private Property – Immediate Resolution Required

Hello, I'm reaching out to the AT&T community and representatives for immediate assistance with a pressing issue. An AT&T fiber optic service line has been installed aerially across my property without my permission, resulting in what I believe to be an aerial trespass. This situation not only concerns my property rights but also highlights a significant service installation oversight by AT&T.

I discovered recently that my neighbor's AT&T fiber service line runs directly over my property. This installation method was not agreed upon nor was permission granted for AT&T equipment to encroach on my property space. Understandably, this raises concerns about the respect for customer property rights and the processes AT&T follows for service installations.

I have already reached out to AT&T customer support seeking a solution. However, I was advised to inform my neighbor to contact AT&T, effectively making it the customer's responsibility to resolve an issue stemming from AT&T's installation practices. This approach is neither satisfactory nor efficient, as it places undue burden on both the customer and the property owner affected.

I am hereby requesting an immediate review and rerouting of the aerial line to respect property boundaries and legal rights. The current situation is unacceptable and requires prompt attention to prevent further inconvenience and potential legal implications.

As a customer-focused company, I am confident that AT&T values its reputation and the satisfaction of its customers and neighbors. Resolving this issue swiftly not only corrects the current oversight but also reinforces AT&T's commitment to community and customer service excellence.

Thank you for taking the time to address this matter. I look forward to a constructive resolution that upholds the high standards of service and respect for property rights that AT&T is known for.

Community Support

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232.1K Messages

1 month ago

Hey there @nassachthal! We understand, and would like to point you in the right direction.

 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact us Page - https://www.att.com/support/contact-us/, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

 

Thank you for contacting AT&T Community Forums!

Nate, AT&T Community Specialist.

4 Messages

1 month ago

Thank you for your prompt reply. I understand that the Community Forums are intended for high-level support, and while I appreciate the guidance to use the standard support channels, my previous attempts through these channels have unfortunately not led to a resolution. This issue, involving unauthorized installation of infrastructure on private property, extends beyond typical customer service inquiries and impacts fundamental property rights, requiring specific attention rather than general support.

Given the nature of this issue, could you please escalate this matter to someone in the organization who has the authority to address property rights infringements? Alternatively, could you direct me to a specific department that handles such cases? This isn't just an account-specific issue; it's a legal concern that I believe warrants immediate attention from a specialized team within AT&T capable of resolving property encroachments.

I am keen on resolving this matter amicably and promptly, and I believe direct intervention from the appropriate department will be beneficial. Thank you again for your assistance, and I look forward to your guidance on the next steps.

ACE - Expert

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35.5K Messages

1 month ago

This is not the way.  They cannot answer other than as they have.  Contact your local authorities, the FCC, the BBB or a lawyer.

4 Messages

1 month ago

I specifically asked the way in my last post. Your two cents has aided no one.

ACE - Expert

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35.5K Messages

1 month ago

By all means, continue to sit here tilting at windmills.

Expert

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19.5K Messages

1 month ago

Pictures would help

4 Messages

1 month ago

I appreciate the response. An ATT employee previously mentioned that this is not the platform for this issue. I am awaiting their followup to my questions on where to proceed with the matter.

Expert

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19.5K Messages

1 month ago

@JefferMC Gave you the best resource. File an FCC complaint, those go to the office of the president and will be assigned to a senior staff member.

ACE - Expert

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35.5K Messages

1 month ago

@tysonzach , if it were anything like this post, a random comment on someone else's thread that has absolutely nothing to do with the thread and some random URL links, I'm not too surprised it was removed.  Start your own thread and say what you want to say.  Avoid useless URLs.

ACE - Expert

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27.8K Messages

1 month ago

@nassachthal   This is a customer populated message board and NOT the way to contact AT&T (like it or not).  The best we can do is offer advice and direction.

@ATTHelp provided links and @JefferMC offered direction.  Do with that information what you wish but continued snarky comments are frowned upon.

@tysonzach  Please post again and avoid any links.

(edited)

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