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Reboot Gateway: How often is normal?

We recently upgraded to fiber and added a wifi extender. There are 2 smartphones, 1 tablet, 1 laptop, and 1 roku stick on the wifi and 1 desktop plugged in via ethernet.

We experience issues on an android phone, and iPad that seem to only be remedied by rebooting the gateway. So we have to reboot the gateway daily.

Is that normal? Do we need a new modem? It's 4yrs old.

Responses

ATTHelp

Community Support

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231.8K Messages

4 years ago

@j3nr, After going through resets/speed test, and Wi-Fi has been identified as an issue, you may want to consider changing your Wi-Fi channel

Wi-Fi can be broadcasted on different channels and issues may occur when everyone is on or near the same channel. By changing the Wi-Fi channel you will help reduce the interference from other networks in range (e.g. neighbor’s Wi-Fi).
You may need to do some trial and error to find a good Wi-Fi channel, since it depends on how congested a channel is and how much electromagnetic noise there is for the local area.

You may need to Factory Reset your router after making changes to the environment. Find out more information on How to Restart and Factory Reset your Router

Let us know if this helps!

Lafayette, AT&T Community Specialist

0

j3nr

Reboot Gateway: How often is normal?

ATTHelp

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