New Member
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1 Message
Lag issues
Hi,
I've had AT&T Fiber for about 2 months. I have noticed that simple internet accesses tend to lag/time out. For example, when playing Pokemon Go, some interactions with tends to lag/timeout. Same with browsing webpages on my phone - I frequently need to reload or reaccess a web site to get it to load. Stream video isn't a problem usually once it gets going, so I am suspecting it is a problem with lag/dropped requests (power management?) or DNS problem. It does not appear to be a bandwidth problem. Sometimes I simply disable Wifi on my phone and go with LTE :-(
Has anyone else experienced this?
Thank you
Andrew
ATTHelp
Community Support
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231.5K Messages
4 years ago
Let us help with your WiFi experience, @aycsun!
You mentioned your phone, but are you having any problems with other WiFi connected devices on your network?
Check out our Internet Quick Fix post for some easy ways to improve WiFi and internet performance. We recommend starting with the Gateway/router reboot and checking to make sure the connections are secure. It's also a good idea to plug your Gateway/modem directly into a wall outlet (not a surge protector) to make sure it's getting adequate power.
Also, our Smart Home Manager can help give you an idea of your WiFi network's health as well as help troubleshoot common problems. Feel free to check it out.
Let us know if these recommendations help improve your speeds.
John, AT&T Community Specialist
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glenrock
Tutor
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11 Messages
4 years ago
Andrew, I have had the same experience specifically with Pokemon Go for several months now when I'm home on AT&T Fiber 1000.
Everything else is great - streaming, web surfing, etc. with relatively few issues. But Pokemon Go lags, freezes, hangs, sometimes for up to a minute - or until the dreaded "network error" message appears.
AT&T Support - I've tried all the simplistic stuff you recommend at first, like rebooting the router, using the Smart Home Manager, etc. etc. etc. This appears to be a very specific issue that needs a fine-tuned solution.
I feel your pain, Andrew. I'm sitting here with GIGABIT internet, and I have to turn wifi off to use cellular data when I'm playing at home. Very frustrating...
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