New Member
•
1 Message
Getting a flashing red Broadband light
When I boot up my BGW210 modem I'm getting a flashing red Broadband light and my system is telling me no internet. The fiber modem shows a steady green data light. Why am I not getting internet and what does the flashing red Broadband light mean?
Accepted Solution
Official Solution
ATTHelp
Community Support
•
231.9K Messages
2 years ago
We are here to help you with your gateway, Cyberfitz7.
Here is more information on what the lights mean for your gateway.
Flashing red lights mean that a singal could not be established. We suggest that you reboot your gateway, which would refresh everything.
You can do this by:
Let us know if this helps.
Marc, AT&T Community Specialist
0
0
cooley606102
New Member
•
2 Messages
2 years ago
I have tried rebooting and resetting, but the red flashing light is still there. What else can I try?
0
0
tonydi
ACE - Guru
•
9.9K Messages
2 years ago
Rather than create your own new post, you've done a "me too" comment on two different threads with two different gateways and two different services and not provided any details pertinent to your setup.
Are you on fiber or regular Uverse Internet?
Which gateway do you have?
If you have fiber, what do the lights on the ONT box look like?
0
0
ATTHelp
Community Support
•
231.9K Messages
2 years ago
We're here to help get your internet working again, @cooley606102.
If you've already tried rebooting your modem, there are a few additional steps you can try.
To start, we recommend trying to factory reset your gateway. Factory resetting can often help with fixing any internal problems the equipment may be experiencing that a normal restart may not have been able to catch. WARNING: This will return all gateway settings to a default state. Any custom Wi-Fi passwords, Wi-Fi names, SSID, Static IP, and Port Forwarding rules will be lost. Settings can be restored, scroll to accepted solutions for steps to restore settings.
Another thing we recommend doing is checking our outage page to see if your service happens to be affected by an outage. If this is the case, then any information pertaining to the outage (and when it's expected to be resolved) can be found on the page if it's available.
If the steps above don't help, could you please let us know what kind of internet equipment & service you have? (Fiber, UVerse, or DSL). This will help us with looking into your service with you and determing what steps we need to take to get this resolved with you.
Let us know how these steps work for you!
Jarod, AT&T Community Specialist
0
0
ThisServiceSucks
3 Messages
7 months ago
This (Edited per community guidelines) is stupid. They don't fix (Edited per community guidelines). Make u reboot (which never fixes (Edited per community guidelines) with they crappy modems) and after wasting 45min of you life doing this. They say "oh, we gotta send a technician out, choose a date appointment" and (Edited per community guidelines) always (Edited per community guidelines) near a week out. Then gives an 8hr time frame like (Edited per community guidelines)?? I work and can wait for an between 8a to 7p arrival time.
You guy's service, parts, and professionalism (Edited per community guidelines). DEFINITELY GETTING WITH ANOTHER COMPANY. WASTE OF HARD EARNED MONEY. (Edited per community guidelines) THEM.
(edited)
0
0
ThisServiceSucks
3 Messages
7 months ago
This (Edited per community guidelines) is stupid. They don't fix (Edited per community guidelines). Make u reboot (which never fixes (Edited per community guidelines) with they crappy modems) and after wasting 45min of you life doing this. They say "oh, we gotta send a technician out, choose a date appointment" and (Edited per community guidelines) always (Edited per community guidelines) near a week out. Then gives an 8hr time frame like (Edited per community guidelines)?? I work and can wait for an between 8a to 7p arrival time.
You guy's service, parts, and professionalism (Edited per community guidelines). DEFINITELY GETTING WITH ANOTHER COMPANY. WASTE OF HARD EARNED MONEY. (Edited per community guidelines) THEM.
(edited)
0
0
ThisServiceSucks
3 Messages
7 months ago
This (Edited per community guidelines) is stupid. They don't fix (Edited per community guidelines). Make u reboot (which never fixes (Edited per community guidelines) with they crappy modems) and after wasting 45min of you life doing this. They say "oh, we gotta send a technician out, choose a date appointment" and (Edited per community guidelines) always (Edited per community guidelines) near a week out. Then gives an 8hr time frame like (Edited per community guidelines)?? I work and can wait for an between 8a to 7p arrival time.
You guy's service, parts, and professionalism (Edited per community guidelines). DEFINITELY GETTING WITH ANOTHER COMPANY. WASTE OF HARD EARNED MONEY. (Edited per community guidelines) THEM.
(edited)
0
0