We're happy to help you install AT&T AntiVirus Plus, notdebie!

As a Fiber customer, you certainly meet the account requirements for the service, but let's make sure that you meet the system requirements.

Here are the requirements for Windows:

• Microsoft Windows 2000 with Service Pack 4 (SP4) or higher.
• Windows Vista and Windows Vista SP1 personal computer with Pentium compatible processor 500MHz or higher, 256MB RAM or higher, and compatible with 32- and 64-bit systems.
• Windows 7 or higher compatible with 32- and 64-bit systems.

Here are the requirements for Mac:

• MacOS X 10.8 or higher.
• Computer with Intel^® processor.
• 1GB RAM or higher.
• 150MB of available free drive space.

If you still get the message saying that you don't qualify for the service after making sure that you meet the system requirements, send us a screenshot of the message so we can determine what your next steps should be.

We'll be awaiting your response!

Aminah, AT&T Community Specialist

My UVerse ATT plan allows having 4 computers listed under the free McAfee security; however, the McAfee site shows more than four listed in the square boxes with the matching computer name but I cannot remove the dead or older ones. Since more than four show, the button to add a new one does not work. Even with the help of ATT/McAfee technicians, I have not been able to remove the dead or older computers to make room for the new one I have purchased. To be able to identify those that should be deleted, I changed their name to "CANCEL."  Please advise how to remove the obsolete laptops in order to make room for a fourth one. Thank you!