For the mom who gives us everything - Mother's Day gifts that connects us.
Get superfast AT&T Fiber internet
M

New Member

 • 

11 Messages

Friday, August 19th, 2022 9:11 PM

Closed

403 Forbidden Error for Zillow.com, Tidal.com, Appsumo.com

Over the past year, I've been getting the 403 error or 403 Forbidden message when trying to access popular sites. The impacted websites seem to change week to week, but most recently, I received these errors for sites like Zillow.com, Tidal.com, Appsumo.com - among others, that I can't access. When I use a VPN on my AT&T service, I have no issues reaching them, nor do I when I use a hotspot off of the AT&T network or try to reach these sites on my mobile device using mobile data. So, it seems to be specific to my AT&T Fiber service (and likely my AT&T-issued IP address) - when I'm on the network.

To troubleshoot, I have tried to reboot, and factory reset my BGW320 gateway, I have tried to turn off all security, and I have removed my Orbi router from the chain and used the gateway directly. I also tried to use the feature in the gateway that refreshes the IP address, but it won't change it. None of these variables helped. Also, I have checked my IP address on a couple of sites, and it's not blacklisted. I called tech support, and they could only suggest that I reach out to the owners of these websites to file a ticket, but again it only happens when I'm on AT&T's fiber network (these are very popular sites, and I'm not calling Jay-Z to see why his Tidal streaming service is blocking my AT&T IP).

To further assist with diagnosis, here my pings and traceroutes for these latest sites I can't reach below. Also, I attached screengrabs for the errors messages.

traceroute to www.appsumo.com (99.83.169.218), 30 hops max, 38 byte packets
 1  23-116-8-1.lightspeed.cicril.sbcglobal.net (23.116.8.1)  0.614 ms  0.943 ms  0.907 ms
 2  71.151.37.188 (71.151.37.188)  1.447 ms  1.551 ms  1.431 ms
 3  12.242.114.30 (12.242.114.30)  1.444 ms  1.836 ms  1.486 ms
 4  12.245.4.38 (12.245.4.38)  1.919 ms  2.345 ms  1.924 ms
 5  *  *  *
 6  *  *  *
 7  *  *  *
 8  *  *  *
 9  *  *  *
10  *  *  *
11  *  *  *
12  *  *  *
13  *  *  *
14  *  *  *
15  *  *  *
16  *  *  *
17  *  *  *
18  *  *  *
19  *  *  *
20  *  *  *
21  *  *  *
22  *  *  *
23  *  *  *
24  *  *  *
25  *  *  *
26  *  *  *
27  *  *  *
28  *  *  *
29  *  *  *
30  *  *  *

PING www.appsumo.com (75.2.28.139): 56 data bytes
64 bytes from 75.2.28.139: seq=0 ttl=122 time=2.553 ms
64 bytes from 75.2.28.139: seq=1 ttl=122 time=2.960 ms
64 bytes from 75.2.28.139: seq=2 ttl=122 time=2.780 ms
64 bytes from 75.2.28.139: seq=3 ttl=122 time=2.547 ms

--- www.appsumo.com ping statistics ---
4 packets transmitted, 4 packets received, 0% packet loss
round-trip min/avg/max = 2.547/2.710/2.960 ms

traceroute to www.zillow.com (108.159.227.96), 30 hops max, 38 byte packets
 1  23-116-8-1.lightspeed.cicril.sbcglobal.net (23.116.8.1)  0.596 ms  0.428 ms  0.405 ms
 2  71.151.37.188 (71.151.37.188)  1.528 ms  1.618 ms  1.386 ms
 3  12.242.114.30 (12.242.114.30)  1.444 ms  1.832 ms  1.450 ms
 4  12.245.4.38 (12.245.4.38)  1.950 ms  1.861 ms  1.955 ms
 5  *  *  *
 6  *  *  *
 7  *  *  *
 8  *  *  *
 9  *  *  *
10  *  *  *
11  *  *  *
12  *  *  *
13  *  *  *
14  *  *  *
15  *  *  *
16  *  *  *
17  *  *  *
18  *  *  *
19  *  *  *
20  *  *  *
21  *  *  *
22  *  *  *
23  *  *  *
24  *  *  *
25  *  *  *
26  *  *  *
27  *  *  *
28  *  *  *
29  *  *  *
30  *  *  *

PING www.zillow.com (108.159.227.65): 56 data bytes
64 bytes from 108.159.227.65: seq=0 ttl=250 time=2.939 ms
64 bytes from 108.159.227.65: seq=1 ttl=250 time=2.733 ms
64 bytes from 108.159.227.65: seq=2 ttl=250 time=2.554 ms
64 bytes from 108.159.227.65: seq=3 ttl=250 time=2.853 ms

--- www.zillow.com ping statistics ---
4 packets transmitted, 4 packets received, 0% packet loss
round-trip min/avg/max = 2.554/2.769/2.939 ms

traceroute to www.tidal.com (108.159.227.67), 30 hops max, 38 byte packets
 1  23-116-8-1.lightspeed.cicril.sbcglobal.net (23.116.8.1)  0.676 ms  0.552 ms  0.409 ms
 2  71.151.37.188 (71.151.37.188)  1.445 ms  1.587 ms  1.426 ms
 3  12.242.114.30 (12.242.114.30)  1.945 ms  1.833 ms  1.954 ms
 4  12.245.4.38 (12.245.4.38)  1.953 ms  1.861 ms  1.454 ms
 5  *  *  *
 6  *  *  *
 7  *  *  *
 8  *  *  *
 9  *  *  *
10  *  *  *
11  *  *  *
12  *  *  *
13  *  *  *
14  *  *  *
15  *  *  *
16  *  *  *
17  *  *  *
18  *  *  *
19  *  *  *
20  *  *  *
21  *  *  *
22  *  *  *
23  *  *  *
24  *  *  *
25  *  *  *
26  *  *  *
27  *  *  *
28  *  *  *
29  *  *  *
30  *  *  *

PING www.tidal.com (52.84.52.78): 56 data bytes
64 bytes from 52.84.52.78: seq=0 ttl=238 time=2.408 ms
64 bytes from 52.84.52.78: seq=1 ttl=238 time=2.754 ms
64 bytes from 52.84.52.78: seq=2 ttl=238 time=2.505 ms
64 bytes from 52.84.52.78: seq=3 ttl=238 time=2.443 ms

--- www.tidal.com ping statistics ---
4 packets transmitted, 4 packets received, 0% packet loss
round-trip min/avg/max = 2.408/2.527/2.754 ms

ACE - Guru

 • 

9.9K Messages

2 years ago

@memillh06   Please don't create duplicate posts.  I'm going to close this one so keep using the one located here.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.