Tutor
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11 Messages
Microcell says address is wrong on GPS!! HELP!
Okay, a week ago the 3G light on my microcell started flashing green so I did what I always do when that happens- I rebooted it. A few minutes later the 3G light was blinking red and I got a text message from AT&T saying:
ERROR 102- The registered address does not match the actual device location.
and an email reading:
There was an error activating your 3G MicroCell. The address you entered during online activation does not match the GPS information provided by the MicroCell.
So I called AT&T and they waked me through several rounds of unplugging, reregistering, etc. All those attempts failed and they mailed me a new microcell. Well the new one arrived the next day and after registering it and making sure that all information was correct, I plugged it it and got the same result. The top 4 lights solid green with the bottom 3G light blinking red and I got the same text message and email.
I've been on the phone with AT&T every single day since and no one can help me with this problem. I get ZERO cell service at my house without this microcell so this is a real problem. Nothing on my end has changed- same internet service, same location of microcell in the house- right in a window- same everything. This issue was sudden and unexpected because one minute it was working fine and the next minute nothing.
Any help would be so appreciated! Thanks.
OttoPylot
ACE - Expert
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24.3K Messages
10 years ago
I'm still working with the Admins on the activation issue so as soon as I hear anything, I'll post it.
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Cyunide
Teacher
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16 Messages
10 years ago
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OttoPylot
ACE - Expert
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24.3K Messages
10 years ago
Your message has been copied and pasted in it's entirety and sent to the Admins.
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Cyunide
Teacher
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16 Messages
10 years ago
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Cabinwood
Tutor
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3 Messages
10 years ago
I am also having the same problem. The Microcell has not worked for a couple days. I've had the Microcell for a few years with no problems with it before. I called ATT today and they walked through some unplugging etc. and then said he would re-enter everything and it should be activated in 90 minutes.
I got the email a bit ago saying the address does not match the GPS location and it could not be activated. I also do not have any cell phone service at my home and really need that Microcell.
I saw in this thread it was suggested to PM customer service so I went ahead and did that. My internet is TDS Telecom.
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OttoPylot
ACE - Expert
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24.3K Messages
10 years ago
What went red? The power light initially?
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OttoPylot
ACE - Expert
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24.3K Messages
10 years ago
Where are you located? The Admins are keenly aware of this because I've been keeping them in the loop. The idea is that if engineering/support not only hears about this from the customers but are also hearing it from within AT&T that they will work harder at trying to figure out what is going on. This appears to be a regional issue because we haven't seen any reports, yet, on the West Coast so I'm not sure what that means. My MicroCell is going on three years and hasn't missed a beat.
I will update everyone when, and if, I hear anything. You did the right thing by pm'ing CustomerCare. That is usually a quicker and more efficient way of getting someone higher up the support chain to look at your issue. Do keep in mind though that the more "written" complaints CustomerCare gets, the response may be a bit slower due to the volume.
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Cyunide
Teacher
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16 Messages
10 years ago
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OttoPylot
ACE - Expert
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24.3K Messages
10 years ago
If your 3G light was ever red, that usually indicates a system failure. But, it could also indicate that an update was sent and your MicroCell didn't properly reset itself and it thinks its a system failure. Why that would happen at your house and not your friend's house is a mystery unless there is something slightly different about your ISP connections or you are in a different Service Area and there is something amiss with your Service Area, either MicroCell or ISP.
RG stands for Residential Gateway (modem) if you're the one who asked. Trying to keep my help straight between posters
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Cyunide
Teacher
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16 Messages
10 years ago
No I didnt ask about the gateway lol. Yes the light went red when this whole thing started months ago. And when it goes red I get the gps error I copy pasted in original post in this thread. The thing is we have use 3 different microcells, all 3 did the identical thing. Red light and GPS error.
I agree it is possible with ISP but that is a big stretch. We have the same ISP and same modem, etc. And we have been in much contact with ISP and they have confirmed everything they could.
I dont know as much as you do, nor can I match you in experience. But there really is only 1 logical explanation here. The coordinates that the microcell reports at my friends house are different than the ones reported at my house (as they should be of course). The system is rejecting my coordinates. That is legit the only thing thats different from my friend's house. I will likely never know how it worked for around 8 months before just going down one day, but it did. And I am just lost. 😞
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