New Member
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8 Messages
You are not allowed to make dialed carrier calls
Specifically when I make calls out it rings once and then I get the message "You are not allowed to make dialed carrier calls" and then hangs up. This happens at different times a day, sometimes once or multiple times a day. All dialing different numbers.
This has been happening for at least 6+ months now and impacting me making calls. I have called tech support 20+ times and no one can figure it out after multiple tickets being created. I have had my network settings reset 8-9 times, changed my phone number, switched phones, new sim card, everything that I could think of.
Any help? Please.
formerlyknownas
ACE - Sage
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117.2K Messages
4 years ago
What phone, make and model, and if carrier branded, which carrier?
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vincentandjanet
Tutor
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4 Messages
4 years ago
We have exact same problem.
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JonIn901
New Member
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2 Messages
4 years ago
I am beginning to wonder if this could have something to do with WiFi calling. I had it turned off on my phone after AT&T put in a new SIM card for me, and when it was off, I had no issues with it. Now that I've turned it back on (we have a very weak cellular signal at the house), I'm having the problem again, particularly with incoming calls. For what it's worth...
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Unhappyphone
Contributor
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39 Messages
4 years ago
LOL sorry but this is a new AT&T feature. They most likely turned off 3G in your area and most likely turned on 5G. 5G signal does not penetrate building very well at all so the best plave to connect one 3G close to the center of an open parking lot with a medium to high amount of traffic (Not an abandoned office park or mall) If you have a 5G enabled device you can now connect from the parking lot!
Just think of not using cellular service inside of a building as a bonus feature you didn't think you wanted! Don't worry about switching carriers though, the big 4 in the US. all had a private meeting and decided to turn off 3G completely by 2022! [EDITED per Community Guidelines]
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formerlyknownas
ACE - Sage
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117.2K Messages
4 years ago
@JonIn901
Try forcing it. Turn on airplane mode and then turn Wi-Fi back on and see if your Wi-Fi calling makes a better connection
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ChristopherHudson
New Member
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2 Messages
4 years ago
This is yet another ATT problem, like delayed voicemails, that they seem unable to fix. Extremely frustrating. I have the problem today.
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F_Them
New Member
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2 Messages
3 years ago
It isn’t the phone, sim or service. It’s a robo caller, internet phone number and they have an auto attendant on return calls. It’s a collection or outbound solicitation. Simple really
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Greg5483
New Member
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4 Messages
3 years ago
Had the same issue its not your carrier its your internet ,I cleared my grandsons phone 1. Turn your internet off ,,2 restart your phone with the internet off ,,3 when phone comes on turn internet back on then reset your phone ,this how I got his phone to clear
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Greg5483
New Member
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4 Messages
3 years ago
I tried calling my grandsons phone and got that message ,,this how I got to work ,,1 turn your phones internet off,, 2 restart your phone after a min or two ,turn your phone back on ,,3 turn your internet back on ,then reset your phone again ....
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