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Tutor

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7 Messages

Sat, Oct 1, 2016 2:39 PM

Why would you lock my phone?

The main reason I bought my Iphone 5 from Amazon as an unlocked phone, was because I never wanted to deal with a company locking my phone.

 

I had been using a SIM card that I got as a pre-paid plan from AT&T (I think they call it a GoPhone SIM card), and everything was working fine. I've now moved to Madrid, Spain and I bought a prepaid SIM card that I thought I could use on my "unlocked" phone, but oh surprise, it is apparently locked. Why the **** would you block my phone from using other companies SIM cards?

 

Anyways.. I found out the site att.com/deviceunlock and I submitted my request for my phone to be unlocked, however, I haven't received the e-mail that you need in order to confirm your request (yes, I already checked my spam/junk folder and no, I didn't misspell my e-mail).

 

So, basically I can't do anything because my request is in hold because I haven't confirmed the e-mail that they sent me (because they didnt send anything), and I cannot submit a new request because it says I've already done it once.

 

I'm out of the country and I can't do anything, what was the point of buying an unlocked phone then?..

Responses

Accepted Solution

Official Solution

lizdance40

ACE - Sage

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69.4K Messages

2 years ago


@tuffigirl wrote:

You shouldn't have to pay to unlock the phone you already bought unlocked !! It's bul and someone needs to stop them! This is why left AT&T and won't go back...  A shame too... other than this I was happy with them but when they outright lie. Lucky for me I flipped out on the right person and they immediately unlocked my phone. Did you fill out the online unlock form or just call? You need to keep calling the corporate office till they listen! Yes you can pay and once you do it will be permanently unlocked if that's the way you want to do it, you just shouldn't have to.   [Edited to comply with Guidelines]


     The FCC, which is the agency that governs cell carriers allows carriers to lock phones as long as they publish terms to unlock them.  Which ATT does.  

If the phone were unlocked out of the box, it wouldn’t be locked to ATT.  It’s that simple.  Paying full price does not mean a phone is unlocked, it means if all other requirements are met, it can be unlocked.  

   Since only Verizon sells phone unlocked, and even they are cracking down and locking phones until activated, there is no carrier that sells unlocked phones.  

https://9to5google.com/2018/10/19/verizon-pixel-3-sim-lock/

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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sandblaster

ACE - Expert

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34K Messages

4 years ago

You clearly did not buy an unlocked phone. ATT does not lock any phone after it has been unlocked. 

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lizdance40

ACE - Sage

 • 

69.4K Messages

4 years ago

1.  Amazon falsely advertised the phone, not AT&Ts fault.

2.  If the email didn't come, you have to wait 24 hours for the request to be canceled.  Then request again.  Rumor is Gmail doesn't go through.  I've had no problem with it.  

3.   If you used on Gophone for less than 6 months, you will have to ask for an exception.  Gophone are locked for 6 months. 

   Exception:  message here > > @ATTMobilityCare.  Explain it was a full price Amazon purchase. 

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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Tutor

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7 Messages

4 years ago

It was an unlocked phone from Amazon, there is no doubt about that. I have used different SIM cards with this Iphone before and never had any issues until this time. In fact, I had already used AT&T, then Orange (the Spanish company), then I started using AT&T again, and wanted to do the same thing again (Orange), but this time it didn't work and it says "The SIM card inserted in this Iphone does not appear to be supported"

lizdance40

ACE - Sage

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69.4K Messages

4 years ago

Once a phone is unlocked, it can't be locked again.  Period.  If you used the phone with orange, it is not locked,

 

iPhones are locked by Apple servers, not ATT.  When someone requests an unlock, it passes through the carrier for verification of eligibility, then  to Apple.  To complete an unlock, backup, erase restore with iTunes completes the unlock with Apple servers.  

 

Phones that are "factory unlocked"  cannot become locked, but they may not be compatible with all networks.  

 

 Finally, iPhone are not branded devices.  A factory unlocked iPhone has never, will NEVER and can never be associated with any carrier.  Why you would consider it is locked to ATT or any other carrier is a false assumption. 

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
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Tutor

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7 Messages

4 years ago

Well.. I don't know what to do then.. I also didn't think it made sense that AT&T had locked my phone, and I already erase/restored my Iphone twice and still couldn't make it work. So, I don't know what to do now.. I know that Orange is compatible with my phone since I used it before..

 

When I'm erasing/restoring my Iphone, should I have any SIM card inside my phone?.. I think I used the AT&T SIM when I did the whole erase/restore thing

lizdance40

ACE - Sage

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69.4K Messages

4 years ago

An unlocked phone never needs to do that again.  I had a sim free version of the iPhone 6 Plus. To switch it back to Verizon we just popped the SIM card in and it instantly worked.

 

The problem has to be on the carrier/sim side.  

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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Gary L

ACE - Expert

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15.8K Messages

4 years ago

(deleted wrong answer)

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lizdance40

ACE - Sage

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69.4K Messages

4 years ago

@Gary L

No, no!   Once a phone is unlocked, nothing can lock it again.  

Gophone ONLY locks an already locked phone to it for 6 months.

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
sandblaster

ACE - Expert

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34K Messages

4 years ago

@Gary L Putting a GoPhone sim into an unlocked phone will not relock any phone. The 6 month requirement applies only to phones already locked.

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Tutor

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7 Messages

4 years ago

Well, apparently you guys were wrong.

 

Putting a GoPhone SIM into an unlocked phone WILL lock your phone. I just received the e-mail from AT&T approving to unlock my cellphone, a minute after that I inserted the new SIM and everything worked fine.

 

I have no idea why would AT&T lock an unlocked phone just for using their prepaid service. But oh well, I'm just glad this is over. Thanks everyone for trying to help, but next time don't be so sure about your 'absolute arguments' for this time you all were clearly wrong.

pgrey

ACE - Master

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3.4K Messages

4 years ago

Here's the FCC FAQ:

https://www.fcc.gov/consumers/guides/cell-phone-unlocking-faqs

and the consortium code:

http://www.ctia.org/policy-initiatives/voluntary-guidelines/consumer-code-for-wireless-service

 

Like @lizdance40 says, there's no way for a carrier to do this, it's not part of the specification for SIM locking.

The message about "your SIM card not being supported" is NOT the same as a lock message.  If you had a locked phone, and inserted a valid SIM, the phone would (automatically) bring up the unlock page, by default, NOT an "incompatible" message.

 

If you can point me to a spec that shows how a carrier can re-lock a phone, in particular remotely, I'm really curious...

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

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Tutor

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7 Messages

4 years ago

The only thing I know is that my new SIM card didn't work until I received the e-mail from AT&T saying that they had unlocked my phone.

dwill05

Master

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3.7K Messages

4 years ago

How do you know that the phone was originally unlocked? If ever since you bought it you were using it in the US with an AT&T sim, you wouldn't be able to tell whether it was unlocked or not. A locked phone would work exactly the same way. Did the phone ever work with a non-AT&T SIM before this happened. I think you actually got a locked phone and AT&T just unlocked it after you requested.

Tutor

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7 Messages

4 years ago

I bought it as an unlocked phone from Amazon and I had used different SIMs with my Iphone from 3 different countries and 3 different carriers.