The new iPhone 15
CathyC123XYZ's profile

3 Messages

Thursday, November 9th, 2023 12:17 AM

Unable to submit unlock phone request

Apparently, requests to unlock phones cannot be made through customer service representatives but, instead, must be made online.  The problem is, the online portal has been down for hours.  Anyone else have this problem?  Per AT&T, the “technical issues” will be resolved in a “few minutes.”  Not so.  I have been trying for hours.  (And, yes, I’ve paid off my phone and I’m not under a contract - this really is a problem on AT&T’s end, not mine.)

Any suggestions on how to get this problem in front of someone who can actually help?

ACE - Master


10.4K Messages

5 months ago

Are you trying to access the unlocking portal from outside of the U.S.?  If so, you may have to use a U.S. based VPN, since many foreign ISPs are blocked.

3 Messages

5 months ago

Thanks for the response.  I’m in the US.

3 Messages

5 months ago

Portal is working now, thanks

Community Support


231.2K Messages

5 months ago

Hi @CathyC123XYZ, thank you for reaching out to us.


As per our understanding it seems that the portal is experiencing some technical issues, and not working properly. However, we're glad to know that now the portal working fine for you. If you face the same issue again, we suggest you to use a different browser or device to access it.


We hope you can unlock your phone soon and enjoy using it. Let us know if you have any other questions.


Thank you for visiting the AT&T Community Forums.


-Sia, AT&T Community Specialist. 


1 Message

1 month ago

@ATTHelp The portal is down again. I keep refreshing only to find, that once it's up again, I've "been away to long" and have to start again. THEN the system screws up again part way through. I've repeated this process half a dozen times to no end.

Fix your system! This is beyond frustrating!


Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.