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stephanieannxo's profile

Coach

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3 Messages

Wed, Jan 10, 2018 9:52 AM

Switched/upgraded phones - DATA ISSUE

I’ve had an iPhone 5 16Gb for a couple of years. My parents ordered me an iPhone 6 32Gb (off of Amazon not Apple) and received it in the mail yesterday. I am just now realizing that my text messages (not iMessage) won’t go through. My data is turned on but the LTE sign doesn’t pop up & when I turn off the WiFi nothing works. Is it because I switched phones? Or could it be that I can’t upgrade from 16Gb to 32Gb?? I’m confused I don’t understand what the issue is. Does anyone know what’s wrong?? Thank you in advance.

sandblaster

ACE - Expert

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53.2K Messages

4 y ago

Do you have cellular service on the new phone? Did you move your SIM card from the iPhone 5?

Coach

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3 Messages

4 y ago

I moved the SIM card from the 5 to the 6. I had service but no LTE or 4G. I spoke to someone from AT&T and they told me that they needed proof of purchase from the seller I bought the phone from. They had shut off my data but it is now resolved. All I have to do is get the proof from the seller. Thank you for responding!! I appreciate it. Happy New Year!
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