Contributor
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2 Messages
Siri "Sorry, your message was not understood. Please try again"
iPhone 6 IOS 9.3.5
I am trying to use Siri to send a text message. Each time that I do, she accepts it and even says sent. I then receive a text message from 662-453 stating "Sorry, your message was not understood. Please try again".
When I go to the message conversation area, every message I sent is in a conversation
to _$!
This only started occurring last week.
I reset "all settings" and it did not fix it.
Thanks for any help.
ATTHelp
Community Support
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231.6K Messages
8 years ago
Hi @jleishman740!
Sorry to hear about the trouble you’ve been having with your Siri! It’s definitely frustrating when such a handy feature is malfunctioning!
Try toggling it off in Settings > General > Siri, then soft reset the phone by holding power + home. Once it restarts try turning it back on again, and re-attempt!
Let us know if you have any further questions! We’re glad to help!
Tim, AT&T Community Specialist
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rockstar777
Contributor
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1 Message
8 years ago
The same thing is happening with me. Funny it's right when Apple releases their new iPhone. lol
And I have tmobile!
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MR_SMiT
ACE - Professor
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1.8K Messages
8 years ago
What about sending text messages the "old fashioned" way? Still have problems with text?
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jleishman740
Contributor
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2 Messages
8 years ago
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ATTHelp
Community Support
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231.6K Messages
8 years ago
Sorry to hear that Siri is still not functioning after resetting your phone.
Apple has some great resources that should point you in the right direction.
The dedicated Siri Support site has a help section and although there is nothing listed for the specific error you’re receiving, there are some additional steps you can try and an option to contact Apple Support should all else fail.
Please let us know if this helps get this resolved and any steps that were taken.
Thank you!
Tim, AT&T Community Specialist
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sandlady48
Contributor
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1 Message
8 years ago
Mr_SMiT et al,
I am having the same problem, Siri still funtions for everyone else, just not my husband. Family share, do not share apple ID. Also since the last upgrade. I'm sure they'll get enough complaints and figure it out.
If the old fashioned way still works, that is wonderful, but the phone comes with Siri and she should work!!!! I happen to like voice text!! I have an apple phone compatible car and was looking forward to using it plus Siri to voice text.
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dylangeisinger
Contributor
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1 Message
8 years ago
Same problem here
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spe4131
Contributor
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1 Message
8 years ago
I'm having the exact same problem I'm still running version 9.1
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ATTHelp
Community Support
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231.6K Messages
8 years ago
Hey Everybody!
Thank you for your replies! I greatly appreciate you letting us know that you are experiencing this issue!
Has anybody updated their phone to the recent software update? It looks like this was just released a few days ago for the iPhone 6. Hopefully this should fix any glitches or issues being experienced!
If you could just keep us updated, that would be fantastic! Thank you and have a wonderful day!
Tim, AT&T Community Specialist
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BmwE30M50
Contributor
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2 Messages
8 years ago
New update 10.0.1 did not fix this
It is happening on my iPhone se,6 and the new iPhone 7
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