The new iPhone 15
NWalker's profile

2 Messages

Friday, September 29th, 2023 4:38 PM

Net locked iPhone 13

I resent bought a net locked iPhone 13 Pro Max a I want to know how to go about opening it properly 

Accepted Solution

ACE - Master

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10.4K Messages

7 months ago

Only advise is to try and get your money back from the seller.  The phone is blacklisted and won’t be unlocked.  Since you’re not the original owner and not the one who reported the phone lost or stolen, there is nothing you can do to fix this.

ACE - Master

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10.4K Messages

7 months ago

2 Messages

7 months ago

Unfortunately it says it was reported lost or stolen and cannot be unlocked any advise 

Community Support

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231.2K Messages

7 months ago

Hey @NWalker, thank you for reaching out to AT&T Community Forums. Let's get the help you need.

 

Thank you to our ACEs @dwill05, for stepping in to help. 

 

We suggest that please ask the original account holder to unlock the device.

 

Let us know if you have any more questions. 

 

Thank you,

Scarlett, AT&T Community Specialist.

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