Looks like I am another victim of the AT&T BOGO SCAM Fraud

And I did keep the service. {keep it courteous}

I didn't say you didn't keep the service, @BogoVictim37. I was responding to this statement:

"Why don’t they let you just pay full price for the phone and get the second one free immediately? Because they want to make sure they wrap you up in 30 months of service, and have lots of opportunities to come up with ways to weasel out of making good on the deal. Not sure how you define “scam,” but ...

There's your answer. It's not a scam. It's business.

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@123abcd123 wrote:

This has happened to me as well. My son had a Track phone, the ones you buy minutes as you go that you buy in the plastic packs at Walmart. You know no contract, cheap phone. 

 

 The store also looked up my sale and say the my sons Track phone used AT&T towers so it was an upgrade not a new activation! WHAT?! So I didn't qualify for the BOGO promotion that your sales representative signed me up for! 

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BOGO deals requires adding service via a new line.  Moving a line from an ATT MVNO/prepaid does not add service to ATT since it is already with ATT...

The offers do specify “ATT prepaid and Cricket and select others do not qualify. “

https://www.androidcentral.com/complete-list-att-mvnos

@BogoVictim37

I advised you way back in post 43 August 21, to file a BBB complaint.  That your receipt showing date of purchase differs from ATT’s.  

Did you ever do this?   

Also, what QuarryRye describes as a "charity" (buying a phone and getting another one free) is exactly the definition of “buy one, get one free!” It’s the headline of the offer!  That is exactly what the normal understanding of buy one, get one is. AT&T should have to change the name of this deal to “Agree to a long term contract for service and financing of two really expensive phones, and MAYBE get a discount on one of the phones later - but we’ll decide whether we give you the discount a few months after you sign up.” It’s not as catchy, but more accurate.

The only reason AT&T is giving away an $800 phone is so they can make up the loss through the new line of service. Of course they want to make sure you keep the line open - if they just gave you the free phone, you could disconnect the next day and get the phone for nothing. AT&T is a business, not a charity.

No.  I don't know how to file a complaint with BBB, and don't have a whole lot of time to become my own consumer advocacy expert.  I'm just dumping AT&T across the board (mobile, internet, landline, and DirecTV) as soon as I have time to figure out which of the 3 possible replacements is the least terrible. 

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@BogoVictim37 wrote:

No.  I don't know how to file a complaint with BBB, and don't have a whole lot of time to become my own consumer advocacy expert.  I'm just dumping AT&T across the board (mobile, internet, landline, and DirecTV) as soon as I have time to figure out which of the 3 possible replacements is the least terrible. 

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That surprises me.  You took the time to sign up for a forum account, have spent a great deal of time responding here, yet not a second in the almost full month to google “how to file a BBB complaint” to get your money.   Guess it didn’t really matter that much to you.  

Signing up for this forum took a few seconds, and was self explanatory.  Responding to email is pretty much what I do all day, so replying to this forum's messages is not really adding much to my time spent.  I'm thinking if AT&T cared what I, or anyone else, thought they wouldn't be treating their long-time customers this way.  As far as it mattering much to me, I've already spent dozens of hours on the phone with AT&T and going back and forth to the store where I bought the phones.  After I typed that, I thought "in for a penny..." so I spent the last 45 minutes filing a BBB complaint.  I spent longer than that on hold in a single call to AT&T customer care.  I'll be sure to post again to tell you how that turns out.