3 Messages
Is it possible to cancel this way without additional fees.
Use my 50% paid off iPhone with NEXT to make the trade for another iPhone and then just return that phone back unopened to AT&T and cancel service and not owe them anything else except for what services fees I may owe up to my cancel date? Service here is not the greatest and looking for the best way to just get out from under their service.
Accepted Solution
Yesdog101
3 Messages
6 months ago
Contacted my guy at local AT&T store, said it wouldn't be any issue and I wouldn't be the first to do it. $0 restocking fee if not open. 25% restocking fee sounded a little high. $300? I had to call and get some clarification. That sounded extremely high. If they have the original phone under their NEXT offer and the upgraded phone, there is nothing left to finance.
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dwill05
ACE - Master
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10.6K Messages
6 months ago
Doubt it. They’re forgiving the remaining balance on your current phone because you’re buying (and paying for) a new phone. If you return the new phone, you’re undoing the deal. They’ll likely bill you for the remaining balance on your old phone, and if you sent the old phone in, you may not get it back. You’ll end up with no phones, and a bill for the remaining balance on the old phone.
Better to just pay off your current phone, unlock it, and then change carriers.
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Yesdog101
3 Messages
6 months ago
They really wouldn't be forgiving the remaining balance if it's being paid for by bill credits anyway. I would assume (we all know what happens when we assume) that this would basically be the start of a new contract and service plan where a 14 day return policy would still be in effect. I have a iPhone 15 Pro Max I paid in full, so losing any bill credits wouldn't be any issue. Just looking to get some actual service in my area.
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my thoughts
Former Employee
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22.4K Messages
6 months ago
Your wanting out of the remaining financial obligations…
pay the phone off and sell the phone for whatever you can.
If able to sell for more than you owe great, if for less, does not cost as much.
in your way of thinking, want to buy a new vehicle, have a trade in that equals amount owed… you trade in, get your device paid off then return the new device with no out of pocket, well maybe a 25% restocking fee.
In essence you have a 0% loan (purchase plan) for 36 months, having made half the payments (18 months) want to return the product and have no more loan. As stated sell the product and pay off the loan, to sell unlocked needs to be paid off first.
Just my thoughts…
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dwill05
ACE - Master
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10.6K Messages
6 months ago
Those bill credits stop when you turn in your phone and cancel the service.
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ATTHelp
Community Support
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232.1K Messages
6 months ago
Hi @Yesdog101, we hear you, and wanted to help get this sorted.
We are going to reach out to you in DM to take a look at account details, and see what the best course of action is for your case. Please look out for a DM notification from us.
Looking forward to speaking with you!
Thank you for contacting AT&T Community & Forums
Dominic, AT&T Community Specialist
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