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ATTDmitriyCM

Community Manager

 • 

9.1K Messages

Tue, Dec 9, 2014 9:08 PM

How to unlock an Iphone

How can I get my iPhone unlocked?

 

How long does this process take?

 

What are the requirements?

 

These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help!

 

Thank you,

Dmitriy

Rethink Possible


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Responses

Contributor

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3 Messages

1 month ago

Hello, I am from Hong Kong and I bought the phone from eBay. The seller told me this was an att's phone and it was unlocked. But after receiving the machine, I found that I could not use the local SIM card. The seller even ignored me. Therefore, I entered the website and filled in imei application for unlocking, but the website showed "looks like we're already processing a request for this IMEI Check your request status for more info". In fact, I haven't submitted any unlock requests, but I still can't use my local SIM card. I've consulted att's customer service before and responded by asking me to wait five days to submit the unlock request again. It's been over ten days now, it still shows "looks like we're already processing a request for this IMEI Check your request status for more info" and the machine cannot use the local sim card.please help me

 

my iPhone imei ******

my email [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

edcuccia

Scholar

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178 Messages

1 month ago

file a not as described and get a refund from eBay. 

Contributor

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2 Messages

1 month ago

I submitted by request to unlock my phone 11/26/2019. It is now 12/6/2019 with the phone still locked. The only status update was on 11/28/2019, and it only stated that AT&T needed more time. 

 

I'm at almost 7 full business days, not even counting Thanksgiving and the day after Thanksgiving.

 

Is this delay normal? How can I get a status update?

Contributor

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1 Message

1 month ago

Hi All,


I bought a used iPhone 7 locally using offerup app (which is like craigslist) and paid cash for that.

The seller had told me that it will work with ATT.

 

But, I am not sure how to identify if it is ATT prepaid (goPhone) iPhone or is it ATT Postpaid iPhone.

How can I identify that?

 

Also how do i verify that it does not have payments pending or is not financed?

 

Thanks in advance

 

lizdance40

ACE - Sage

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69.5K Messages

1 month ago

Doesn’t matter, use it on either.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

1 month ago

I’m trying to unlock my iPhone XR but when I fill out the form it says the IMEI # doesn’t exist.  This phone is paid for and disconnected from my plan.  What do I need to do? 

Contributor

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1 Message

1 month ago

I am not an at&t user but I have bought a phone from my friend that is fully payed off, the phone is completely fine the only issue is I’m a Verizon carrier and want to put my SIM card in this at&t phone. I have requested the device to be unlocked multiple times and constantly get denied over and over. So I decided to go to the nearest at&t and the employees were so rude. I explained the issue and they basically said that there was absolutely nothing they could do for me, just to continue requesting it to be unlocked. I have done this over and over and it’s still deny after deny. Is there anything or anybody at at&t that can help me unlock this phone? 

Contributor

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2 Messages

1 month ago

If they did  that or do that, I need to know right now. If u had wanted to use a verizon sim then u should have bought a verizon phone. U must b trying to spy on her grab her sms, and track her, all of that is wrong. Dont do that

lizdance40

ACE - Sage

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69.5K Messages

1 month ago

@Daviddd   Why is the unlock denied?   

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

1 month ago

Thank you so much!!!!
dwill05

Master

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3.7K Messages

1 month ago

There is nothing the AT&T store employees can do for you.  They don’t have the capability to unlock iPhones in stores, so there is no point in getting mad at them.  They will tell you you have to use the online unlocking portal, and if you’ve been denied, they can’t fix that.  Again, what was the reason for the denial?

dwill05

Master

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3.7K Messages

1 month ago

AT&T won’t tell you if it’s financed or whether there are any payments remaining on it.  They won’t give you any information on the account previously associated with the phone.  This information should have been obtained from the seller.

Contributor

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2 Messages

1 month ago

I bought a second-hand mobile phone abroad, the operator is att, but I can not use foreign phone cards, looking for online chat agents do not unlock me, which affects my experience ,I also can't get the owner information of this phone before ,Hope to get help from your company 

Contributor

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1 Message

1 month ago

Yesterday I went to an att store and paid off my installment plan of iPhone 11 pro max, today I sent a request of unlock, but they still tell me this device is not eligible, and I’m going to travel abroad, and I only have this phone, So I really want to unlock my device as soon as possible, thank you.

billsite34

Guru

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314 Messages

1 month ago

It can take up to the next billing cycle before the system sees that you paid off your phone.